Wiki source code of SR-2

Version 1.1 by Scott Kohlmann on 2021/12/06 22:53

version	line-number	content
1.1	1	== showrunner™ plus Configuration, Remote Deployment Support with Troubleshooting ==
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	3	* (((
	4	The SR-2 service is for non-certified showrunner™ techs with experience starting up showrunner™ sites that require troubleshooting assistance
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	6	*
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	8	SR-1 services are included
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	10	*
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	12	Deployment support is the loading and verification that showrunner™ is functioning on specification
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	14	*
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	16	Minor “as built” modifications
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	18	*
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	20	Troubleshooting Assistance
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	22	*
	23	**
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	25	Determine hardware/installation issues vs. programming
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	27	*
	28	**
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	30	Verification of hardware installation status
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	32	*
	33	**
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	35	Guidance on solutions to lighting control issues
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	37	*
	38	**
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	40	Demonstrating showrunner™ configuration adaptations using the showrunner™ UI
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	42	*
	43	**
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	45	Remote connection to onsite computer (properly equipped by onsite tech) - Link
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	47	*
	48
	49	Onsite Tech “Must Haves”:
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	51	*
	52	**
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	54	Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required
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	56	*
	57	**
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	59	Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
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	61	*
	62
	63	Support Hours
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	65	*
	66	**
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	68	6:00AM to 5:00PM Pacific time
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	70	*
	71	**
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	73	Monday to Friday
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	75	*
	76	**
	77
	78	Phone: 866-630-3655 Option 1
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	80	*
	81	**
	82
	83	Email: Support@chiefintegrations.com
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	85
	86
	87	)))