SR-2

showrunner™ plus Configuration, Remote Deployment Support with Troubleshooting

• The SR-2 service is for non-certified showrunner™ techs with experience starting up showrunner™ sites that require troubleshooting assistance

  SR-1 services are included

  Deployment support is the loading and verification that showrunner™ is functioning on specification

  Minor “as built” modifications

  Troubleshooting Assistance

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  Determine hardware/installation issues vs. programming

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  Verification of hardware installation status

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  Guidance on solutions to lighting control issues

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  Demonstrating showrunner™ configuration adaptations using the showrunner™ UI

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  Remote connection to onsite computer (properly equipped by onsite tech) - Link

  Onsite Tech “Must Haves”:

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  Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required

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  Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables

  Support Hours

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  6:00AM to 5:00PM Pacific time

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  Monday to Friday

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  Phone: 866-630-3655 Option 1

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  Email: Support@chiefintegrations.com