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Wiki source code of SR-2

Version 1.1 by Scott Kohlmann on 2021/12/06 22:53
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1 == showrunner™ plus Configuration, Remote Deployment Support with Troubleshooting ==
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4 The **SR-2 **service is for non-certified showrunner**™ **techs with experience starting up showrunner™ sites that require troubleshooting assistance
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8 SR-1 services are included
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12 Deployment support is the loading and verification that showrunner™ is functioning on specification
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16 Minor “as built” modifications
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20 Troubleshooting Assistance
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25 Determine hardware/installation issues vs. programming
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30 Verification of hardware installation status
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35 Guidance on solutions to lighting control issues
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40 Demonstrating showrunner™ configuration adaptations using the showrunner™ UI
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45 Remote connection to onsite computer (properly equipped by onsite tech) - Link
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49 Onsite Tech “Must Haves”:
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54 Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required
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59 Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
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63 Support Hours
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68 6:00AM to 5:00PM Pacific time
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73 Monday to Friday
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78 Phone: 866-630-3655 Option 1
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83 Email: Support@chiefintegrations.com
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87 )))