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Changes for page SR-2

Last modified by Scott Kohlmann on 2023/04/20 21:40
From version 1.1
edited by Scott Kohlmann
on 2021/12/06 22:53
Change comment: There is no comment for this version
To version 3.1
edited by Scott Kohlmann
on 2021/12/06 22:57
Change comment: There is no comment for this version

Summary

Details

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Content
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3 3  * (((
4 4  The **SR-2 **service is for non-certified showrunner**™ **techs with experience starting up showrunner™ sites that require troubleshooting assistance
5 5  
6 -*
6 +* SR-1 services are included
7 +* Deployment support is the loading and verification that showrunner™ is functioning on specification
8 +* Minor “as built” modifications
9 +* Troubleshooting Assistance
10 +** Determine hardware/installation issues vs. programming
11 +** Verification of hardware installation status
12 +** Guidance on solutions to lighting control issues
13 +** Demonstrating showrunner™ configuration adaptations using the showrunner™ UI
14 +** Remote connection to onsite computer (properly equipped by onsite tech) - Link
15 +* Onsite Tech “Must Haves”:
16 +** Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required
17 +** Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
18 +* Support Hours
19 +** 6:00AM to 5:00PM Pacific time
20 +** Monday to Friday
21 +** Phone: 866-630-3655 Option 1
22 +** Email: Support@chiefintegrations.com
7 7  
8 -SR-1 services are included
9 -
10 -*
11 -
12 -Deployment support is the loading and verification that showrunner™ is functioning on specification
13 -
14 -*
15 -
16 -Minor “as built” modifications
17 -
18 -*
19 -
20 -Troubleshooting Assistance
21 -
22 -*
23 -**
24 -
25 -Determine hardware/installation issues vs. programming
26 -
27 -*
28 -**
29 -
30 -Verification of hardware installation status
31 -
32 -*
33 -**
34 -
35 -Guidance on solutions to lighting control issues
36 -
37 -*
38 -**
39 -
40 -Demonstrating showrunner™ configuration adaptations using the showrunner™ UI
41 -
42 -*
43 -**
44 -
45 -Remote connection to onsite computer (properly equipped by onsite tech) - Link
46 -
47 -*
48 -
49 -Onsite Tech “Must Haves”:
50 -
51 -*
52 -**
53 -
54 -Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required
55 -
56 -*
57 -**
58 -
59 -Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
60 -
61 -*
62 -
63 -Support Hours
64 -
65 -*
66 -**
67 -
68 -6:00AM to 5:00PM Pacific time
69 -
70 -*
71 -**
72 -
73 -Monday to Friday
74 -
75 -*
76 -**
77 -
78 -Phone: 866-630-3655 Option 1
79 -
80 -*
81 -**
82 -
83 -Email: Support@chiefintegrations.com
84 -
85 -
86 86  
87 87  )))