SR-2
Version 3.1 by Scott Kohlmann on 2021/12/06 22:57
showrunner™ plus Configuration, Remote Deployment Support with Troubleshooting
The SR-2 service is for non-certified showrunner™ techs with experience starting up showrunner™ sites that require troubleshooting assistance
- SR-1 services are included
- Deployment support is the loading and verification that showrunner™ is functioning on specification
- Minor “as built” modifications
- Troubleshooting Assistance
- Determine hardware/installation issues vs. programming
- Verification of hardware installation status
- Guidance on solutions to lighting control issues
- Demonstrating showrunner™ configuration adaptations using the showrunner™ UI
- Remote connection to onsite computer (properly equipped by onsite tech) - Link
- Onsite Tech “Must Haves”:
- Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required
- Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
- Support Hours
- 6:00AM to 5:00PM Pacific time
- Monday to Friday
- Phone: 866-630-3655 Option 1
- Email: Support@chiefintegrations.com