Changes for page Zūm Net Device Setup
Last modified by Alexander Mott on 2024/10/22 19:55
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... ... @@ -133,7 +133,7 @@ 133 133 Per Crestron's Zūm Wired firmware v4.01.06.02 release notes, devices running firmware v3.09.05 or earlier "are not supported for upgrade via the Zum App / Hub / or Toolbox" and users should contact Crestron True Blue Support for upgrade paths when required. 134 134 ))) 135 135 136 -Zūm Wired 136 +It is best practice to upgrade all Zūm Wired devices to the latest version, or at the very least update all devices to the same firmware version across the job. The recommended process for updating Zūm Wired firmware is: 137 137 138 138 1. Ensure that the ZUMNET-JBOX for the room is in Primary / Zūm Mode (see below) so that it will re-address all connected Zūm Link devices 139 139 1. Connect to the ZUMNET-JBOX in Network Device Tree View and verify that all expected Zūm Link devices are online and that there are no conflicting/duplicate IDs ... ... @@ -142,6 +142,9 @@ 142 142 1. Use the Zūm Wired .puf file or the Firmware Updating Script tool built into ShowRunner™ to update all the ZUMNET-JBOXs 143 143 1*. Note that as part of the update process, the ZUMNET-JBOX will reboot, which will cycle the connected load and briefly interrupt Ethernet connection to any downstream ZUMNET-JBOXs or other Ethernet devices, which in rare instances will cause the firmware update to fail 144 144 1. Verify that all the ZUMNET-JBOXs have successfully updated by using the Device Discovery Tool device export and checking the reported firmware version 145 +1. If any ZUMNET-JBOXs failed to update, try to update it again in case the update failure was caused by an upstream device rebooting 146 +1. I 147 +1*. ZUMNET-JBOXs will update their firmware only after all connected Zūm Link devices have been successfully updated; verify 145 145 146 146 Alternatively, rooms can be updated through the Crestron Zūm App as of firmware v1.03.54, however only one room can be upgraded at a time and your mobile device will become occupied for the duration of the firmware upgrade (15-45 minutes depending on firmware version and quantity of Zūm Wired devices in the room) 147 147