Changes for page Zūm Net Device Setup

Last modified by Alexander Mott on 2024/10/22 19:55
From version 50.3
edited by Alexander Mott
on 2024/10/15 14:19
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To version 51.1
edited by Alexander Mott
on 2024/10/15 14:39
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133 133  Per Crestron's Zūm Wired firmware v4.01.06.02 release notes, devices running firmware v3.09.05 or earlier "are not supported for upgrade via the Zum App / Hub / or Toolbox" and users should contact Crestron True Blue Support for upgrade paths when required.
134 134  )))
135 135  
136 -Zūm Wired  The recommended process for updating Zūm Wired firmware is:
136 +It is best practice to upgrade all Zūm Wired devices to the latest version, or at the very least update all devices to the same firmware version across the job. The recommended process for updating Zūm Wired firmware is:
137 137  
138 138  1. Ensure that the ZUMNET-JBOX for the room is in Primary / Zūm Mode (see below) so that it will re-address all connected Zūm Link devices
139 139  1. Connect to the ZUMNET-JBOX in Network Device Tree View and verify that all expected Zūm Link devices are online and that there are no conflicting/duplicate IDs
140 140  1*. We have run into issues where devices will not always be uniquely addressed, typically as a result of cabling termination issues (incorrect pin-out or use of "EZ RJ45" passthrough connectors)
141 141  1*. Occasionally, ZUMLINK-KP will be stuck at ID 03 after the ZUMNET-JBOX has been put into Primary/App Mode - in these cases, briefly disconnecting the keypad, reconnecting it, and waiting a few minutes will allow the keypad's address to be changed
142 -1. Use the Zūm Wired .puf file or the ShowRunner
142 +1. Use the Zūm Wired .puf file or the Firmware Updating Script tool built into ShowRunner™ to update all the ZUMNET-JBOXs
143 +1*. Note that as part of the update process, the ZUMNET-JBOX will reboot, which will cycle the connected load and briefly interrupt Ethernet connection to any downstream ZUMNET-JBOXs or other Ethernet devices, which in rare instances will cause the firmware update to fail
144 +1. Verify that all the ZUMNET-JBOXs have successfully updated by using the Device Discovery Tool device export and checking the reported firmware version
145 +1. If any ZUMNET-JBOXs failed to update, try to update it again in case the update failure was caused by an upstream device rebooting
146 +1. If a ZUMNET-JBOX fails to update more than twice in a row, further investigation is required:
147 +1*. ZUMNET-JBOXs will update their firmware only after all connected Zūm Link devices have been successfully updated
148 +1**. If any connected Zūm Link devices have conflicting or duplicate IDs, the update will fail
149 +1**. Zūm Link cabling issues may also cause firmware updates to fail
150 +1*. An unstable network (Ethernet) connection to the ZUMNET-JBOX may also cause the update to fail
143 143  
144 144  Alternatively, rooms can be updated through the Crestron Zūm App as of firmware v1.03.54, however only one room can be upgraded at a time and your mobile device will become occupied for the duration of the firmware upgrade (15-45 minutes depending on firmware version and quantity of Zūm Wired devices in the room)
145 145