Changes for page Zūm Net Device Setup

Last modified by Alexander Mott on 2024/10/22 19:55
From version 17.2
edited by Alexander Mott
on 2022/06/17 19:43
Change comment: Update document after refactoring.
To version 18.1
edited by Alexander Mott
on 2022/06/21 18:11
Change comment: There is no comment for this version

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146 146  
147 147  A reboot is required if the mode is to be changed.
148 148  
149 +=== Problems Connecting to Zūm Room (Error 13) ===
150 +
151 +If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App:
152 +
153 +* Verify the ZUMNET-JBOX is in "zum" mode
154 +* Verify that the primary ZUMNET-JBOX for the room is in "master" mode
155 +* Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices)
156 +* If you get an "Error 13" code:
157 +** Uninstall the app
158 +** Reboot your phone
159 +** Reinstall the app
160 +** Navigate to Android Application settings
161 +** Navigate to the Crestron Zūm App
162 +** Clear storage for the Crestron Zūm App
163 +** Open the Crestron Zūm App and accept the license agreements
164 +** Connect to the Zūm Room
165 +** When prompted, input a valid pin (default is 2468)
166 +
149 149  === Changing IP-IDs ===
150 150  
151 151  If ZUMNET-JBOXs must be assigned different IP-IDs than indicated in the SRTakeoff.xlsx, or if Zūm Link devices are moved between ZUMNET-JBOXs, then the configuration file must be updated. Every Zūm Link device in the configuration has a ##"DeviceHostId"## associated with it, which corresponds to the IP-ID of the ZUMNET-JBOX hosting it.