Licensing tutorial:

Note: Please use Chrome or Firefox to download the License from https://portal.chiefintegrations.com.  Edge and Internet Explorer do not work properly.

https://www.youtube.com/watch?v=H8CLZ7bp0eI

IP Configuration and Console Commands

• Connect to the ZUM-HUB4 via USB and create an admin-level CWS user
  • Input the desired username and password into the dialog box. Save this login information, as it is not possible to recover if it is lost or forgotten
  • In the event that the processor does not allow you to log in with the chosen credentials (i.e. it repeatedly prompts for credentials)
    • Attempt to log in with username "crestron" and no password
    • Once logged into Text Console, run the following commands, replacing the "username" and "password" with your desired credentials
      • adduser -N:username -P:password
      • addusertogroup -N:username -G:Administrators
• Determine whether the lighting control hardware will be connected to the ZUM-HUB4's LAN port or the Control Subnet port:
  • If the system is standalone (not integrated with building LAN), then lighting hardware can be connected to either the LAN port or the Control Subnet port:
    • If connecting lighting hardware to the LAN port, then you must configure the LAN as a static IP (example is for a 10.0.0.0/24 subnet, with a processor IP address of 10.0.0.10):
      • Disable DHCP: dhcp 0 off
      • Set IP address: ipa 0 10.0.0.10
      • Set IP subnet mask: ipm 0 255.255.255.0
      • Set default gateway: defr 0 10.0.0.1
      • Set hostname: host HUB4-CPP
      • If ZUMNET-JBOXs will be connected via the LAN port, set secure gateway: securegateway default 
        • (Note: this setting defines whether or not a secure connection is required on the LAN side of the control processor for Crestron devices)
      • Reboot the processor: reboot
    • If connecting lighting hardware to the Control Subnet port, then you may optionally configure the Control Subnet. If manually configuring the control subnet, we recommend the following IP range as it won't conflict with corporate networks:
      • Using the "Functions>Ethernet Addressing...>Control Subnet" menu of Toolbox:
        • Set routing to "Manual" with the start address and subnet size
        • E.g., a setting of "100.64.0.0/20" will have the processor at 10.64.0.1 with an IP mask of 255.255.240.0 and a default gateway and DNS server at 100.64.0.2
      • Using Text Console commands (example for a 100.64.0.0/20 subnet, with a processor IP address of 100.64.0.1)
        • Set CS IP: csrouterprefix 100.64.0.0/20
        • Reboot the processor: reboot
  • If the system is intended to connect to the building LAN:
    • The building LAN must be connected to ZUM-HUB4's LAN port
    • The ZUM-HUB4's LAN IP settings should be configured per the building requirements
    • Any connected lighting hardware must either:
      1. Be on the building LAN
         • The ZUM-HUB4 LAN should be configured with a static IP or DHCP reservation
         • Building network must be configured to allow communication between ZUM-HUB4 and all lighting devices
         • This requires: securegateway default
      2. Be connected to the Control Subnet port
         • Control Subnet must be configured correctly (see above)
         • If lighting devices must be able to communicate with the building LAN, run the command: isolatenetworks off
• Once IP settings are configured, there are additional commands that must be run:
  • Disable CWS Anticsrf feature (case sensitive): cwsanticsrf OFF
  • Force waiting to start program: startprogafterrouter on
  • Reboot the processor: reboot

Update NVRAM Folder Permissions

• Ensure that the NVRAM folder permissions are set correctly using a third party SFTP program:
  • FileZilla instructions (video example):
    • Connect to the processor at port 22
    • Locate the "nvram" folder
    • Right click the folder and select "Change File Attributes"
    • Change "Numeric Value" to 777
    • Disconnect from the processor
  • WinSCP instructions:
    • Connect to the processor at port 22
    • Locate the "nvram" folder
    • Right click the folder and select "Properties"
    • Change "Octal Value" to 2777
    • Disconnect from the processor

Crestron License Generation

• Connect your computer to the same network as the processor. Make sure your computer’s IP settings are compatible with the lighting network and do not conflict with any devices already on the network
• Connect to the ZUM-HUB4 in Crestron Toolbox
  • Run the "ver" and verify that the reported firmware is v2.7100.00016 or greater
  • Navigate to Functions>License Management...>Add License
  • Open Crestron's SW-HUB4-PROG licensing form in a web browser and generate the license key
    • The Customer Number and PO# must be provided by the Crestron Agent for the job
    • The Hostname and System Key can be viewed in Toolbox by navigating to Functions>License Management...>Add License
  • In Toolbox, paste the generated license key into the "License Key:" field of the Add License menu
  • Click the "Apply" button
• Continue SHOWRUNNER™ deployment as normal

Accessing the showrunnerHUB™ Web UI

Due to Crestron's Zūm Program running in parallel with the SHOWRUNNER™ program, navigating to the processor's IP address in a web browser will no longer redirect you to the showrunnerHUB™ UI.

Instead, you must add "/cws/showrunner/app/" after the IP address in order to access the Web UI (e.g. https://100.64.0.1/cws/showrunner/app/) DO NOT OMIT THE LAST "/"

ZUM-HUB4 Currently does NOT support XPANEL:
The XPanel does not launch from the Showrunner HUB webpage. To access the XPanel, extract the VTZ file from the showrunner™ puf file and launch. Select Options>Host Settings and input the Host IP, IPID, Port 41794, check SSL, and Open. Type in the username and password and wait for the XPanel to connect.