AV 3-Series Ethernet Intersystems Communication (EISC) is not reporting online in IP Table?

If an EISC is being used to integrate a Crestron AV processor with ShowRunner™, then both the lighting and the AV processors need to have their IP tables configured. ShowRunner™ will automatically set up the IP table using the IP address and IP-ID as defined when first creating the EISC, or as those attributes have been set in the "EISC" section of the ShowRunner™ configuration.

Some common reasons that the AV processor and lighting processor will report offline in each other's IP tables are:

• Incorrect IP address or hostname defined in IP table
  • AV IP table should have the lighting IP address, and lighting IP table should have the AV IP address
• Incorrect IP-ID defined in IP table
  • IP tables on both processors should have the same IP-ID
• Incorrect network configuration
  • Processors should be able to ping each other
  • If processors are on different VLANs, verify default gateway and network router configuration are correct
• Incorrect EISC type defined in programs
  • ShowRunner™ uses 3-Series EISC by default, which works for both 3-Series and 4-Series integrations
    • VC-4 requires additional setup and manually changing the type to Server/Client
    • 2-Series integrations require manually changing to Classic EISC
  • AV program should define as a 3-Series TCP/IP EISC (3-Series and 4-Series), Server/Client (VC-4), or Classic EISC (2-Series)
• Security configuration on processors with Control Subnet when connecting via LAN
  • Run the commands securegateway default and isolatenetworks off to enable non-secure (CIP on 41794) connections from the LAN side of processors with Control Subnets

See the AV EISC page for more information and configuration details.