Wiki source code of SR-3
Last modified by Scott Kohlmann on 2023/04/20 21:40
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| author | version | line-number | content |
|---|---|---|---|
| 1 | == ShowRunnerCLC™ plus Configuration and Remote Startup (continued) == | ||
| 2 | |||
| 3 | * The **SR-3 **service is for inexperienced technicians and projects where a technician may not be able to be onsite (so long as qualified person is onsite) | ||
| 4 | ** SR-2 services and onsite tech “Must Have” requirements are included | ||
| 5 | ** Onsite tech will act as “eyes and ears” for Chief Integrations ShowRunnerCLC™ services technician and | ||
| 6 | *** Facilitate communication with electrical contractor or whomever is responsible for the installation | ||
| 7 | *** Manage onsite technology including establishing and maintaining an internet connection for the onsite computer | ||
| 8 | ** SR-3 is a scheduled service | ||
| 9 | *** Minimum of 3-day notice after configured ShowRunnerCLC™ is delivered per standard or expedited service | ||
| 10 | *** Consistent assistance will be provided by ShowRunnerCLC™ services tech, subject to breaks and hours of operations. | ||
| 11 | *** Service shall progress at the pace of achievement on the job site for corrections of installation issues and the availability of information | ||
| 12 | ** Onsite Tech Must Have: | ||
| 13 | *** Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power). Meter required | ||
| 14 | *** Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables | ||
| 15 | *** The ability to communicate in English verbally and in writing with the ShowRunnerCLC™ services tech | ||
| 16 | ** Support Hours | ||
| 17 | *** 6:00AM to 5:00PM Pacific time | ||
| 18 | *** Monday to Friday | ||
| 19 | *** Phone: 866-630-3655 Option 1 | ||
| 20 | *** Email: [[Support@chiefintegrations.com>>path:mailto:Support@chiefintegrations.com]] |