SR-3

Last modified by Scott Kohlmann on 2023/04/20 21:40

ShowRunnerCLC™ plus Configuration and Remote Startup (continued)

  • The SR-3 service is for inexperienced technicians and projects where a technician may not be able to be onsite (so long as qualified person is onsite)
    • SR-2 services and onsite tech “Must Have” requirements are included
    • Onsite tech will act as “eyes and ears” for Chief Integrations ShowRunnerCLC™ services technician and
      • Facilitate communication with electrical contractor or whomever is responsible for the installation
      • Manage onsite technology including establishing and maintaining an internet connection for the onsite computer
    • SR-3 is a scheduled service
      • Minimum of 3-day notice after configured ShowRunnerCLC™ is delivered per standard or expedited service
      • Consistent assistance will be provided by ShowRunnerCLC™ services tech, subject to breaks and hours of operations.
      • Service shall progress at the pace of achievement on the job site for corrections of installation issues and the availability of information
    • Onsite Tech Must Have:
      • Ability to troubleshoot low voltage wiring (check 0-10V values, DALI bus power, Cresnet power).  Meter required
      • Cresnet toolbox software on a computer connected to the internet, including ethernet and USB cables
      • The ability to communicate in English verbally and in writing with the ShowRunnerCLC™ services tech
    • Support Hours