Crestron devices that support SSL may require the use of a secure connection between the processor and the device (ex: GWEXER/touchpanel).  To use a secure connection there must be a user on the processor (authentication enabled) with right to Connect ("Connects" group).

Instructions:

• Processor 
  • Authentication Enabled (if not already)
  • Create a user for the device to use
    
  • Add user to group "Connects"
    
  • Confirm user added
    
• Device
  • Add the CS (Control System) authentication user (command varies by device, e.g. CEN-GWEXER use command "setcsauth")