Crestron Information Gathering Tool

In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs in order to analyze and report to Crestron. The easiest way to collect this information is to use the Crestron Information Gathering Tool.

Steps

1. Download and install the Crestron Information Gathering Tool
   • The tool is available to download from the Resources tab on the SW-INFOTOOL Product Page
   • Alternatively, the tool can be downloaded and installed through the Crestron MasterInstaller by running the MasterInstaller and selecting the "Information Gathering Tool" option.
2. Connect to the lighting network via Ethernet cable. 
   • Ensure that the connecting computer's Ethernet settings are set to Static and the IPv4 address does not conflict with any devices already on the network. 
3. Run the Crestron Information Gathering Tool
4. If gathering information for only one device:
   1. Input the IP address and login credentials for the device
      • If no login credentials are necessary, leave the "Username" field as "crestron" and the "Password" field blank.
   2. Select the desired output folder for the results
      • Default location is "C:\Users\YourName\Documents\Crestron\InformationTool\Results"
   3. Select the appropriate Command List using the dropdown menu
      • For most ShowRunnerCLC™ installations, this will be "3-Series Processors without RF"
   4. Ensure the PLOGs box is checked if collecting information for a processor (it should be checked by default)
   5. Press the Start button. It may take a couple of minutes for all the commands to finish running
5. If gathering information for multiple devices:
   1. Press the "Autodiscover" button to discover all networked devices.
      • If no devices are discovered, proceed to the Batch Mode menu by pressing the "Batch Mode" button at the top of the window
   2. At the bottom of the window, press the "Batch Devices" button or select "Batch Mode" on the top tool bar
      • If devices were not autodiscovered, it may be possible to use Device Discovery Tool to perform a Remote Search and generate an Address Book 
      • Once an Address Book has been generated, it can be imported into the Information Tool BatchDevices menu using the Devices > Import... drop down menu
   3. Press the "Model Name" column heading to sort by device model
   4. Check the box in the "Enable" column to select which devices to gather information on
   5. Once all desired devices are selected, press "Start Selected" in the lower right to begin collecting information on those devices.
6. Once the tool is finished running the commands, the "Uploader" option at the top of the window will be bolded
7. Press this to open the Uploader dialog box
8. Ensure all files are selected with a checkbox in the "Enable" column
9. Check the "I agree to the Uploader Terms of Service" box
10. Press "Send to Uploader"
11. Once the files are finished uploading, a URL will appear in the "Your download link:" field. Copy and paste this link to share the logs with CI or Crestron support.