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Crestron Information Gathering Tool

Last modified by Alexander Mott on 2025/10/30 17:24

The built-in Command Lists for certain device models are missing important information. For these models, please use our Custom Command lists:

The Crestron Information Gathering Tool is a valuable standalone piece of software that allows for easily recording current job-site status, such as online devices, their serial numbers, and their firmware versions. It is good practice to run this tool at the end of project start-up in order to document the project status.

In the event that a Crestron processor or ShowRunnerCLC™ installation behaves unexpectedly, Chief Integrations may ask for detailed logs from the Crestron Information Gathering Tool in order to analyze any issues and report them to Crestron if appropriate.

Steps

  1. Download and install the Crestron Information Gathering Tool
    • The tool is available to download from the Resources tab on the SW-INFOTOOL Product Page
    • Alternatively, the tool can be downloaded and installed through the Crestron MasterInstaller by running the MasterInstaller and selecting the "Information Gathering Tool" option
  2. Connect to the lighting network via Ethernet cable
    • Ensure that the connecting computer's Ethernet settings are set to Static and the IPv4 address does not conflict with any devices already on the network
  3. Open Crestron Information Gathering Tool
  4. If gathering information for only one device:
    1. Input the IP address and login credentials for the device
      • If no login credentials are necessary, leave username and password at default
    2. Select the desired output folder for the results
      • Default location is "C:\Users\YourName\Documents\Crestron\InformationTool\Results"
    3. Select the appropriate Command List using the dropdown menu or use a custom command list by clicking "Select" and locating the command list file
    4. Ensure the PLOGs box is checked if collecting information for a processor (it should be checked by default)
    5. Press the Start button. It may take a couple of minutes for all the commands to finish running
  5. If gathering information for multiple devices:
    1. Click the "Batch Mode" button at the top of the window to open the Batch Mode window
    2. At the top of window, use the Devices > Autodiscover drop down menu to automatically add all discovered devices
      • If not all devices are discovered (e.g. if there are devices that are only reachable through a router), then devices can be added from an Address Book 
      • If you do not already have an Address Book for the job, use Device Discovery Tool to perform a Local Search and generate an Address Book 
      • Then, use Device Discovery to perform a Remote Search and export the results to the same Address Book
        • Alternatively, directly edit the Address Book .xadr file in a text editor to manually add any missing devices
      • In the Batch Mode window, use the Devices > Import... drop down menu and locate the Address Book .xadr file to import the devices
    3. Press the "Model Name" column heading to sort devices by model
    4. For each model of device:
      1. Input the device credentials or leave the default values if authentication is not enabled for the device
      2. If the device is a ZUMNET-JBOX or ZUMNET-DIN, make sure the "PLOGs" box is unchecked and the "Connect Type" is set to CTP
      3. Select the appropriate Command List by clicking the "..." button in the Command List column, clicking "Select", and then locating the Command List file
      4. Right click anywhere on the device row and select "Copy to Same Model Devices" to apply these settings to all devices with the same model
        • Be sure to update the credentials if different credentials were used for different, same-model devices
    5. Check the box in the "Enable" column to include it when gathering information
      • Multiple devices can be enabled at once by ctrl+click, shift+click, or ctrl+A selecting multiple devices and then clicking "Enable Selected" from the right-click menu
    6. Once all desired devices are selected, press "Start Selected" in the lower right to begin collecting information on those devices
  6. Once the tool is finished running the commands, double check that no devices failed due to correctable issues (e.g. incorrect credentials) and re-run the tool for those devices if the issues are resolved
  7. If you have an Internet connection:
    1. Open the Uploader window by clicking the "Uploader" button at the top of the window
    2. Ensure all files are selected with a checkbox in the "Enable" column
    3. Check the "I agree to the Uploader Terms of Service" boxd
    4. Press "Send to Uploader"
    5. Share the URL in the "Your download link:" field with Chief Integrations or Crestron support for analysis
  8. If you do not have an internet connection:
    1. Navigate to the output folder in File Explorer
    2. Select all files and add to a .zip file using a tool such as 7-Zip
    3. Send this .zip file to Chief Integrations or Crestron support for analysis