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Changes for page Backup and Restore

Last modified by Scott Kohlmann on 2023/04/21 14:05
From version 12.1
edited by Craig Lewis
on 2022/10/25 13:11
Change comment: There is no comment for this version
To version 14.1
edited by Alexander Mott
on 2023/02/06 17:13
Change comment: There is no comment for this version

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1 -XWiki.craig\.lewis@chiefintegrations\.com
1 +XWiki.alexander\.mott@chiefintegrations\.com
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1 -SHOWRUNNER™ provides backup and restore capabilities.  Backups contain all of the necessary configuration files along with all graphics and extensions associated with the project.  Credentials are stored encrypted and require an encrypted export.  When the backup is exported a user provided secret is required to encrypt the export.  The secret will be needed to import the credentials when restoring the backup.
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3 +There is a known issue on 3-series processors where the processor fails to correctly chunk and upload the selected SRBackup.zip file.
4 +See below for a workaround and detailed instructions on how to load a backup on 3-series processors.
5 +)))
2 2  
7 +{{box cssClass="floatinginfobox" title="**CONTENTS**"}}
8 +{{toc/}}
9 +{{/box}}
3 3  
4 -__**Downloading a Backup SHOWRUNNER™ file:**__
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13 += Overview =
5 5  
6 -Enter Setup/ File Management/ Select the Backup Option.
15 +SHOWRUNNER™ provides backup and restore capabilities.  Backups contain all of the necessary configuration files along with all graphics and extensions associated with the project.  Credentials are stored encrypted and require an encrypted export.  When the backup is exported a user provided secret is required to encrypt the export.  The secret will be needed to import the credentials when restoring the backup.
7 7  
8 -[[image:1666702617736-962.png||height="148" width="241"]]
17 += Downloading a SHOWRUNNER™ Backup =
9 9  
10 -Enter the Secret Key that will be used to for Restore purposes. Once a Secret Key is entered you will be allowed to Download your project files.
11 -
19 +* Enter the Setup > File Management page and click the "Backup" button
20 +[[image:1666702617736-962.png||height="148" width="241"]]
21 +* Enter a Secret to be used when restoring the backup. **Do not lose or forget this Secret** as it is required in order to restore the project files
12 12  [[image:1666702720415-631.png||height="205" width="207"]]
23 +* Once a secret is entered, the Download button will become active. Click the Download button to download the SRBackup.zip file
13 13  
25 += Restoring a SHOWRUNNER™ Backup =
14 14  
15 -__**Restoring a SHOWRUNNER™ Backup:**__
16 -
17 -Enter Setup/ File Management/ Restore.
18 -
27 +* Enter the Setup > File Management page and click the "Restore" button
19 19  [[image:1666703025965-865.png||height="270" width="286"]]
20 -
21 -Choose your back up file
22 -
23 -Enter the Secret Key used to download your Backup Files
24 -
29 +* Click "Choose Backup" and select the .zip file containing the SHOWRUNNER™ backup
30 +** **Warning: 3-series processors may incorrectly report that the file has been uploaded successfully**
31 +** If the backup has not been successfully uploaded to the processor, then the processor will always report "Secret failed" even when the correct Secret has been input
32 +** In these cases, it is necessary to manually load the backup file to the processor. Rename the file to "sr-restore.zip" and load it to the processor's NVRAM/sr/ folder, where the SHOWRUNNER™ license file is located
33 +[[image:1675702931711-850.png]]
34 +* Enter the Secret used when generating the Backup to download your Backup Files
35 +** If the Secret has been lost, then the backup file is still useful because it contains the SrConfig.json as well as any floorplan graphics and BACnet configurations. However, any credentials or LWAPI setup will likely need to be redone
25 25  [[image:1666703396039-595.png||height="266" width="285"]]
26 -
27 -If the Incorrect Secret Key is entered, you will be prompted and will not be allowed to Restart your system with your backup files.
28 -
37 +* If the incorrect Secret is entered, you will be notified and prompted to re-enter the correct Secret
29 29  [[image:1666703225544-948.png||height="283" width="307"]]
30 -
31 -After the correct Secret Key is Authorized, you will be allowed to Restart your System
32 -
39 +* After the correct Secret is entered and Authorized, the system will restart and load the backed up configuration
33 33  [[image:1666703186664-511.png||height="262" width="277"]]
41 +)))
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