Changes for page VC-4 Setup

Last modified by Alexander Mott on 2024/10/24 15:00
From version 23.1
edited by Alexander Mott
on 2023/10/02 15:58
Change comment: There is no comment for this version
To version 2.2
edited by Mark Kohlmann
on 2022/09/13 17:36
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.alexander\.mott@chiefintegrations\.com
1 +XWiki.mark\.kohlmann@chiefintegrations\.com
Content
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5 5  
6 6  (% class="box warningmessage" %)
7 7  (((
8 -ShowRunnerCLC™ on VC-4 requires version 4.000.0007 of VC-4
8 +showrunner on VC-4 requires version 4.000.0007 of VC-4
9 9  )))
10 10  
11 -{{box cssClass="floatinginfobox" title="**CONTENTS**"}}
12 -{{toc/}}
13 -{{/box}}
14 -
15 15  **Licensing tutorial:**
16 16  
17 17  //Note: Please use Chrome or Firefox to download the License from [[https:~~/~~/portal.chiefintegrations.com>>https://portal.chiefintegrations.com]].  Edge and Internet Explorer do not work properly.//
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22 22  
23 23  * VC-4 must have an SSL certificate
24 24  
25 -= Program Install =
21 +=== Program Install ===
26 26  
27 -* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the ShowRunnerCLC™ releases site
23 +* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the showrunner releases site
28 28  * Connect to the VC-4 server [[https:~~/~~/(Your_VC-4_IPAddress)/VirtualControl/config/settings/>>https://(Your_VC-4_IPAddress)/VirtualControl/config/settings/]]
29 29  * Load the Program
30 30  ** Go to the //Settings// tab
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39 39  **** Configuration Pages: Select Redirect.zip
40 40  [[image:1663090552845-124.png||height="326" width="404"]]
41 41  * Navigate to the "Device Info" section under the "Status Tab"
42 -** Record the serial number and MAC address
43 -* Create a new room and load the ShowRunner™ License as the User File for the room
44 -** ShowRunner™ license requires the Room ID and Room Name, as well as the MAC address
45 -** Room ID is always one word, all caps and is case-sensitive for the license
38 +** Record the serial number
46 46  
47 -== Program Updates ==
40 +=== Update NVRAM Folder Permissions ===
48 48  
49 -To update an existing ShowRunner™ program on VC-4:
42 +* Ensure that the NVRAM folder permissions are set correctly using a third party SFTP program:
43 +** FileZilla instructions ([[video example>>attach:FileZilla HUB4 NVRAM Permissions Change.mp4]]):
44 +*** Connect to the processor at port 22
45 +*** Locate the "nvram" folder
46 +*** Right click the folder and select "Change File Attributes"
47 +*** Change "Numeric Value" to 777
48 +*** Disconnect from the processor
49 +** WinSCP instructions:
50 +*** Connect to the processor at port 22
51 +*** Locate the "nvram" folder
52 +*** Right click the folder and select "Properties"
53 +*** Change "Octal Value" to 2777
54 +*** Disconnect from the processor
50 50  
51 -* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the ShowRunnerCLC™ releases site
52 -* Connect to the VC-4 server [[https:~~/~~/(Your_VC-4_IPAddress)/VirtualControl/config/settings/>>https://(Your_VC-4_IPAddress)/VirtualControl/config/settings/]]
53 -* Load the Program
54 -** Go to the //Settings// tab
55 -** Go to the //Program Library// section
56 -** Click the pencil icon for the existing program associated with your ShowRunner™ Room
57 -** Click the blue "+Choose" icon, under the "Program" section and select the new ShowRunnerLoadHelper.cpz file
58 -** Once the new file is selected, click the "Update" button
59 -** Choose "Yes" when prompted to automatically restart rooms associated with the program, or select "No" and manually restart the room(s) later.
56 +=== Crestron License Generation ===
60 60  
61 -= Accessing the ShowRunner™ Console =
58 +* Connect your computer to the same network as the processor. Make sure your computer’s IP settings are compatible with the lighting network and do not conflict with any devices already on the network
59 +* Connect to the ZUM-HUB4 in Crestron Toolbox
60 +** Run the "##ver##" and verify that the reported firmware is v2.7100.00016 or greater
61 +** Navigate to Functions>License Management...>Add License
62 +** Open [[Crestron's SW-HUB4-PROG licensing form>>https://app.smartsheet.com/b/form/e06b27d442ba4e668e31ffdf5f6e6322]] in a web browser and generate the license key
63 +*** The Customer Number and PO# must be provided by the Crestron Agent for the job
64 +*** The Hostname and System Key can be viewed in Toolbox by navigating to Functions>License Management...>Add License
65 +** In Toolbox, paste the generated license key into the "License Key:" field of the Add License menu
66 +** Click the "Apply" button
67 +* Continue [[SHOWRUNNER™ deployment>>SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HProgramLoad"]] as normal
62 62  
63 -To access the ShowRunner™ console, connect to the VC-4 with PuTTY or another text console, log in to Linux, and then run the command ##telnet 127.0.0.1 50001##
69 +=== Accessing the showrunnerHUB™ Web UI ===
64 64  
65 -This command will open a telnet session with the ShowRunner™ program running on the VC-4, enabling the use of typical "sr" commands. To leave the ShowRunner™ console and close the telnet application, press the escape character '^]' ('ctrl+]'), type "quit", and then press enter.
71 +Due to Crestron's Zūm Program running in parallel with the SHOWRUNNER™ program, navigating to the processor's IP address in a web browser will no longer redirect you to the showrunnerHUB™ UI.
66 66  
67 -The ShowRunner™ console can be used track normal Crestron console messages to the /var/log/messages log by setting up a VC-4 API token and registering it in ShowRunner™. To do this, navigate to the VC-4 configuration page, navigate to the "Settings" tab and open the "Tokens" section. Click "Add Token" and name it "showrunner". Copy the token to your clipboard and then go into the ShowRunner™ console. Run the command "##sradmin set vc4 api token [paste the api token]##" and then run the command "##sradmin restart##"
73 +Instead, you must add "/cws/showrunner/app/" after the IP address in order to access the Web UI (e.g. [[https:~~/~~/100.64.0.1/cws/showrunner/app/>>https://100.64.0.1/cws/showrunner/app]]) **DO NOT OMIT THE LAST "/"**
68 68  
69 -By running the command "##sudo tail -f /var/log/messages##", the Linux console will start tracking messages that you would normally see if you connected to an ordinary processor via Text Console.
70 -
71 -= Accessing the ShowRunner™ UIs =
72 -
73 -== ShowRunnerHUB™ Web UI ==
74 -
75 -The ShowRunner™ configuration should be uploaded to the processor using the ShowRunnerHUB™ Web UI. To access the ShowRunnerHUB™ Web UI, it is necessary to navigate to the following URL:
76 -
77 -* https:~/~/**vc-4ip**/VirtualControl/Rooms/**ROOMID**/cws/showrunner/app/
78 -* Bold portions should be modified with your specific IP and Room ID [the Room ID is case sensitive]
79 -* **DO NOT OMIT THE LAST "/"**
80 -
81 -Prior to logging in to the ShowRunnerHUB™ Web UI, it is necessary to create a ShowRunner™ user. Open the ShowRunner™ console as described above and run the following command:
82 -
83 -* ##sradmin add user **username** "**name**" Administrators **password**##
84 -* Replace the bolded username, name, and password portions with the your desired credentials
85 -* The username and password should be one word each and are the credentials used to log in to the ShowRunnerHUB™ Web UI
86 -* The name can be multiple words as long as it is in quotes, and is simply a friendly name used to identify each user
87 -
88 -== ShowRunner™ XPanel UI ==
89 -
90 -VC-4 Currently does not serve the XPanel over the webserver, so it is not possible to launch the XPanel interface from the ShowRunnerHUB™ Web UI. To access the XPanel:
91 -
92 -* Extract the CI_ShowRunner_TSW-770.vtz file from the CI_ShowRunner_v3.x.puf file used to install ShowRunnerCLC™
93 -** Some applications such as 7-Zip are able to open .puf files directly using the right-click context menu to open the archive
94 -** If you do not have these programs installed, then it is necessary to change the file type from .puf to .zip so that Windows will recognize it as an archive and allow you to extract files from it
95 -** Computers with lower resolutions may find it easier to use the TSW-760 UI instead of
96 -* Launch the .vtz file using Crestron XPanel
97 -* Select Options>Host Settings and fill out the fields with the required information:
98 -** VC-4 IP address
99 -** XPanel IP-ID (default 12, but editable in the config)
100 -** Port 41796
101 -** Check the box for SSL
102 -** Room ID
103 -* Once all fields have been filled out, click "Open"
104 -* If authentication is enabled, you will also be prompted to enter a username and password
75 +ZUM-HUB4 Currently does NOT support XPANEL:
76 +The XPanel does not launch from the Showrunner HUB webpage. To access the XPanel, extract the VTZ file from the showrunner™ puf file and launch. Select Options>Host Settings and input the Host IP, IPID, Port 41794, check SSL, and Open. Type in the username and password and wait for the XPanel to connect.