Changes for page VC-4 Setup

Last modified by Alexander Mott on 2024/10/24 15:00
From version 2.1
edited by Mark Kohlmann
on 2022/09/13 17:35
Change comment: Uploaded new attachment "1663090552845-124.png", version {1}
To version 3.1
edited by Alexander Mott
on 2022/09/16 20:47
Change comment: There is no comment for this version

Summary

Details

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Title
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1 +VC-4 Setup
Parent
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1 +SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.WebHome
Author
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1 -XWiki.mark\.kohlmann@chiefintegrations\.com
1 +XWiki.alexander\.mott@chiefintegrations\.com
Content
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1 +(% class="box errormessage" %)
2 +(((
3 +This page is for VC-4 deployments. For other processors, see our [[normal processor setup page>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome]].
4 +)))
5 +
6 +(% class="box warningmessage" %)
7 +(((
8 +showrunner on VC-4 requires version 4.000.0007 of VC-4
9 +)))
10 +
11 +{{box title="**Contents**"}}
12 +{{toc/}}
13 +{{/box}}
14 +
15 +(% class="row" %)
16 +(((
17 +**Licensing tutorial:**
18 +
19 +//Note: Please use Chrome or Firefox to download the License from [[https:~~/~~/portal.chiefintegrations.com>>https://portal.chiefintegrations.com]].  Edge and Internet Explorer do not work properly.//
20 +
21 +[[https:~~/~~/www.youtube.com/watch?v=H8CLZ7bp0eI>>url:https://www.youtube.com/watch?v=H8CLZ7bp0eI]]
22 +
23 +Pre-Requisites
24 +
25 +* VC-4 must have an SSL certificate
26 +
27 += Program Install =
28 +
29 +* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the showrunner releases site
30 +* Connect to the VC-4 server [[https:~~/~~/(Your_VC-4_IPAddress)/VirtualControl/config/settings/>>https://(Your_VC-4_IPAddress)/VirtualControl/config/settings/]]
31 +* Load the Program
32 +** Go to the //Settings// tab
33 +** Go to the //Program Library// section
34 +** Add Program button
35 +*** Step 1 of 2
36 +**** Name: showrunner
37 +**** Program File: Select ShowRunnerLoadHelper.cpz
38 +[[image:1663089906147-492.png||height="261" width="414"]]
39 +**** Hit //Next >//
40 +*** Step 2 of 2
41 +**** Configuration Pages: Select Redirect.zip
42 +[[image:1663090552845-124.png||height="326" width="404"]]
43 +* Navigate to the "Device Info" section under the "Status Tab"
44 +** Record the serial number
45 +
46 += Update NVRAM Folder Permissions =
47 +
48 +* Ensure that the NVRAM folder permissions are set correctly using a third party SFTP program:
49 +** FileZilla instructions ([[video example>>attach:FileZilla HUB4 NVRAM Permissions Change.mp4]]):
50 +*** Connect to the processor at port 22
51 +*** Locate the "nvram" folder
52 +*** Right click the folder and select "Change File Attributes"
53 +*** Change "Numeric Value" to 777
54 +*** Disconnect from the processor
55 +** WinSCP instructions:
56 +*** Connect to the processor at port 22
57 +*** Locate the "nvram" folder
58 +*** Right click the folder and select "Properties"
59 +*** Change "Octal Value" to 2777
60 +*** Disconnect from the processor
61 +
62 += Crestron License Generation =
63 +
64 +* Connect your computer to the same network as the processor. Make sure your computer’s IP settings are compatible with the lighting network and do not conflict with any devices already on the network
65 +* Connect to the ZUM-HUB4 in Crestron Toolbox
66 +** Run the "##ver##" and verify that the reported firmware is v2.7100.00016 or greater
67 +** Navigate to Functions>License Management...>Add License
68 +** Open [[Crestron's SW-HUB4-PROG licensing form>>https://app.smartsheet.com/b/form/e06b27d442ba4e668e31ffdf5f6e6322]] in a web browser and generate the license key
69 +*** The Customer Number and PO# must be provided by the Crestron Agent for the job
70 +*** The Hostname and System Key can be viewed in Toolbox by navigating to Functions>License Management...>Add License
71 +** In Toolbox, paste the generated license key into the "License Key:" field of the Add License menu
72 +** Click the "Apply" button
73 +* Continue [[SHOWRUNNER™ deployment>>SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HProgramLoad"]] as normal
74 +
75 += Accessing the showrunnerHUB™ Web UI =
76 +
77 +Due to Crestron's Zūm Program running in parallel with the SHOWRUNNER™ program, navigating to the processor's IP address in a web browser will no longer redirect you to the showrunnerHUB™ UI.
78 +
79 +Instead, you must add "/cws/showrunner/app/" after the IP address in order to access the Web UI (e.g. [[https:~~/~~/100.64.0.1/cws/showrunner/app/>>https://100.64.0.1/cws/showrunner/app]]) **DO NOT OMIT THE LAST "/"**
80 +
81 +ZUM-HUB4 Currently does NOT support XPANEL:
82 +The XPanel does not launch from the Showrunner HUB webpage. To access the XPanel, extract the VTZ file from the showrunner™ puf file and launch. Select Options>Host Settings and input the Host IP, IPID, Port 41794, check SSL, and Open. Type in the username and password and wait for the XPanel to connect.