Changes for page VC-4 Setup

Last modified by Alexander Mott on 2024/10/24 15:00
From version 18.1
edited by Alexander Mott
on 2023/05/15 21:42
Change comment: There is no comment for this version
To version 2.2
edited by Mark Kohlmann
on 2022/09/13 17:36
Change comment: There is no comment for this version

Summary

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Author
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1 -XWiki.alexander\.mott@chiefintegrations\.com
1 +XWiki.mark\.kohlmann@chiefintegrations\.com
Content
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5 5  
6 6  (% class="box warningmessage" %)
7 7  (((
8 -ShowRunnerCLC™ on VC-4 requires version 4.000.0007 of VC-4
8 +showrunner on VC-4 requires version 4.000.0007 of VC-4
9 9  )))
10 10  
11 -{{box cssClass="floatinginfobox" title="**CONTENTS**"}}
12 -{{toc/}}
13 -{{/box}}
14 -
15 -(% class="row" %)
16 -(((
17 17  **Licensing tutorial:**
18 18  
19 19  //Note: Please use Chrome or Firefox to download the License from [[https:~~/~~/portal.chiefintegrations.com>>https://portal.chiefintegrations.com]].  Edge and Internet Explorer do not work properly.//
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24 24  
25 25  * VC-4 must have an SSL certificate
26 26  
27 -= Program Install =
21 +=== Program Install ===
28 28  
29 -* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the ShowRunnerCLC™ releases site
23 +* Download //CI_ShowRunner_vx.xx.cpz// and //Redirect.zip// from the VC-4 folder on the showrunner releases site
30 30  * Connect to the VC-4 server [[https:~~/~~/(Your_VC-4_IPAddress)/VirtualControl/config/settings/>>https://(Your_VC-4_IPAddress)/VirtualControl/config/settings/]]
31 31  * Load the Program
32 32  ** Go to the //Settings// tab
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41 41  **** Configuration Pages: Select Redirect.zip
42 42  [[image:1663090552845-124.png||height="326" width="404"]]
43 43  * Navigate to the "Device Info" section under the "Status Tab"
44 -** Record the serial number and MAC address
45 -* Create a new room and load the ShowRunner™ License as the User File for the room
46 -** ShowRunner™ license requires the Room ID and Room Name, as well as the MAC address
47 -** Room ID is always one word, all caps and is case-sensitive for the license
38 +** Record the serial number
48 48  
49 -= Accessing the ShowRunner™ Console =
40 +=== Update NVRAM Folder Permissions ===
50 50  
51 -To access the ShowRunner™ console, connect to the VC-4 with PuTTY or another text console, log in to Linux, and then run the command ##telnet 127.0.0.1 50001##
42 +* Ensure that the NVRAM folder permissions are set correctly using a third party SFTP program:
43 +** FileZilla instructions ([[video example>>attach:FileZilla HUB4 NVRAM Permissions Change.mp4]]):
44 +*** Connect to the processor at port 22
45 +*** Locate the "nvram" folder
46 +*** Right click the folder and select "Change File Attributes"
47 +*** Change "Numeric Value" to 777
48 +*** Disconnect from the processor
49 +** WinSCP instructions:
50 +*** Connect to the processor at port 22
51 +*** Locate the "nvram" folder
52 +*** Right click the folder and select "Properties"
53 +*** Change "Octal Value" to 2777
54 +*** Disconnect from the processor
52 52  
53 -This command will open a telnet session with the ShowRunner™ program running on the VC-4, enabling the use of typical "sr" commands. To leave the ShowRunner™ console and close the telnet application, press the escape character '^]' ('ctrl+]'), type "quit", and then press enter.
56 +=== Crestron License Generation ===
54 54  
55 -= Accessing the ShowRunnerHUB™ Web UI =
58 +* Connect your computer to the same network as the processor. Make sure your computer’s IP settings are compatible with the lighting network and do not conflict with any devices already on the network
59 +* Connect to the ZUM-HUB4 in Crestron Toolbox
60 +** Run the "##ver##" and verify that the reported firmware is v2.7100.00016 or greater
61 +** Navigate to Functions>License Management...>Add License
62 +** Open [[Crestron's SW-HUB4-PROG licensing form>>https://app.smartsheet.com/b/form/e06b27d442ba4e668e31ffdf5f6e6322]] in a web browser and generate the license key
63 +*** The Customer Number and PO# must be provided by the Crestron Agent for the job
64 +*** The Hostname and System Key can be viewed in Toolbox by navigating to Functions>License Management...>Add License
65 +** In Toolbox, paste the generated license key into the "License Key:" field of the Add License menu
66 +** Click the "Apply" button
67 +* Continue [[SHOWRUNNER™ deployment>>SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HProgramLoad"]] as normal
56 56  
57 -The ShowRunner™ configuration should be uploaded to the processor using the ShowRunnerHUB™ web UI. It is not possible to access the ShowRunnerHUB™ web UI by directly navigating to the IP address of the VC-4 server, instead it is necessary to navigate to the following URL: https:~/~/**vc-4ip**/VirtualControl/Rooms/**ROOMID**/cws/showrunner/app/ (Bold portions should be modified with your specific IP and Room ID, **DO NOT OMIT THE LAST "/"**)
69 +=== Accessing the showrunnerHUB™ Web UI ===
58 58  
59 -Prior to logging in to the ShowRunnerHUB™ UI, it is necessary to create a ShowRunner™ user. Open the ShowRunner™ console as described above and run the following command, replacing the "username", "name" and "password" with your desired credentials: ##sradmin add user **username** "**name**" Administrators **password**##
71 +Due to Crestron's Zūm Program running in parallel with the SHOWRUNNER™ program, navigating to the processor's IP address in a web browser will no longer redirect you to the showrunnerHUB™ UI.
60 60  
61 -The username and password should be one word each and will be the credentials used to log in to the ShowRunnerHUB™ UI. The name can be multiple words as long as it is in quotes, and is simply a friendly name used to identify each user.
73 +Instead, you must add "/cws/showrunner/app/" after the IP address in order to access the Web UI (e.g. [[https:~~/~~/100.64.0.1/cws/showrunner/app/>>https://100.64.0.1/cws/showrunner/app]]) **DO NOT OMIT THE LAST "/"**
62 62  
63 -VC-4 Currently does NOT serve the XPANEL:
64 -The XPanel does not launch from the ShowRunnerHUB webpage. To access the XPanel, extract the VTZ file from the ShowRunnerCLC™ puf file and launch. Select Options>Host Settings and input the Host IP, IPID, Port 41794, check SSL, enter the Room ID, and Open. Type in the username and password (if applicable) and wait for the XPanel to connect.
65 -)))
75 +ZUM-HUB4 Currently does NOT support XPANEL:
76 +The XPanel does not launch from the Showrunner HUB webpage. To access the XPanel, extract the VTZ file from the showrunner™ puf file and launch. Select Options>Host Settings and input the Host IP, IPID, Port 41794, check SSL, and Open. Type in the username and password and wait for the XPanel to connect.