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Changes for page Updating Firmware

Last modified by Alexander Mott on 2026/03/04 22:04
From version 38.1
edited by Alexander Mott
on 2026/03/04 22:04
Change comment: There is no comment for this version
To version 33.1
edited by Alexander Mott
on 2023/12/11 23:58
Change comment: There is no comment for this version

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1 -{{error}}
2 -=== Stepped Firmware Notes ===
3 -
4 -Some devices on older firmware may require "stepping" the firmware by updating to an intermediate firmware before updating to the latest firmware version. Currently installed firmware version can be checked with "**ver**" command, and the PUF version can be checked with "**ver -all**". The below list of devices may not be exhaustive and it is a good idea to check the update notes prior to updating firmware:
5 -
6 -//**ZUM-HUB4** //processors must be updated to **PUF version 3.008.054** before being updated to **PUF version 3.009.0039 or newer**.
7 -**//TSW-xx70 //**series touchscreens with** **firmware **below v2.001.0058** must first be updated to firmware **between v2.001.0058 and v2.006.0054** before being upgraded to firmware **v3.000.0110 or newer**
8 -{{/error}}
9 -
10 10  {{box cssClass="floatinginfobox" title="**CONTENTS**"}}
11 11  {{toc/}}
12 12  {{/box}}
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13 13  
14 14  ShowRunnerCLC™ is tested against the latest Crestron firmware releases, and as such it is recommended to update all device firmware whenever starting up a job. While firmware updates can be performed at any time, it is recommended to update network devices after their network settings have been configured but before loading the ShowRunnerCLC™ program and starting up the job in order to avoid any potential bugs that may result from using outdated firmware. Controlled hardware should be updated once all devices on any given Cresnet/ZUMLINK bus or wireless gateway are online and uniquely addressed. Any communication issues on the bus or gateway should also be resolved prior to updating firmware.
15 15  
16 -Current Crestron firmware can be downloaded from [[Crestron's website>>https://www.crestron.com/Support/Search-Results?c=4]]. Old firmware releases can be downloaded using an SFTP client (such as FileZilla or WinSCP) and connecting to "ftp.crestron.com" using your Crestron credentials. Current and former firmware releases are sorted by device model in the "firmware" folder of Crestron's FTP server.
7 +Current Crestron firmware can be downloaded from [[Crestron's website>>https://www.crestron.com/Support/Search-Results?c=4]]. Old firmware releases can be downloaded using an SFTP client (such as FileZilla or WinSCP) and connecting to "ftp.crestron.com"
17 17  
18 18  = Network Devices =
19 19  
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35 35  
36 36  == Package Update Tool (.puf) ==
37 37  
38 -Crestron's Package Update Tool is the most convenient way of performing firmware updates for devices that use .puf files for firmware. The Package Update Tool can be opened from Toolbox, but doing this will lock Toolbox and only allow updating one device at a time, so we recommend closing Toolbox (or at least closing any Toolbox connections to devices that you intend to update) and double-clicking the .puf file to open the Package Update Tool in a separate window. Double-clicking a .puf file will allow you to open multiple instance of the Package Update Tool and enable updating multiple devices simultaneously. **Exercise caution when updating firmware for multiple devices simultaneously, as some devices will reboot as part of the update process which may disrupt connection to downstream devices.**
29 +Crestron's Package Update Tool is the most convenient way of performing firmware updates for devices that use .puf files for firmware. The Package Update Tool can be opened from Toolbox, but doing this will lock Toolbox and only allow updating one device at a time, so we recommend instead that you double-click the .puf file directly. Double-clicking a .puf file will allow you to open multiple instance of the Package Update Tool and enable updating multiple devices simultaneously. Once again, **be careful when updating multiple devices simultaneously not to do anything that would disrupt your connection to a device while transferring the .puf file, nor should you do anything that could result in the device rebooting while it is mid-update**.
39 39  
40 40  * Locate the firmware .puf file in Windows Explorer
41 41  * Double-click the .puf file to open the Package Update Tool