Changes for page Updating Firmware

Last modified by Alexander Mott on 2024/10/15 14:55
From version 28.28
edited by Alexander Mott
on 2023/12/11 23:39
Change comment: There is no comment for this version
To version 33.1
edited by Alexander Mott
on 2023/12/11 23:58
Change comment: There is no comment for this version

Summary

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59 59  
60 60  Controlled hardware such as Cresnet and infinetEX devices are less frequently updated, but nonetheless will occasionally require firmware updates. ZUMLINK devices should always be updated, but these devices are automatically updated whenever their host ZUMNET device is updated as long as the ZUMLINK device is online and uniquely addressed.
61 61  
62 -== Sub 1 ==
62 +== Network Device Tree View ==
63 63  
64 -Lorem
64 +Updating individual devices can be accomplished in Toolbox using Network Device Tree View, provided that the devices are uniquely addressed and there are no Cresnet wiring or wireless gateway connectivity issues:
65 65  
66 -== Sub 2 ==
66 +* Open Network Device Tree View in Toolbox and connect to the host device (i.e. the processor, DIN-CENCN-2, or gateway) for the devices that need to be updated
67 +[[image:ndtv1.png||height="299" width="416"]]
68 +* Locate the device you want to update and ensure that it is addressed uniquely
69 +** The device should have a yellow "OK" circle icon
70 +** If there is a red "Duplicate Network ID" icon, resolve the duplicate network ID by changing the device address
71 +** If there is a black "Invalid TSID" or "Duplicate TSID" icon, verify that there are no wiring issues on the Cresnet bus and resolve the duplicate/invalid TSID
72 +* Right-click the device to be updated to open the Firmware Update window
73 +[[image:ndtv2.png||height="463" width="415"]]
74 +* Click the "Browse" button on the lower right or the "Verified" checkbox under the "Status" column to open a file selection prompt and select the downloaded firmware .zip file
75 +[[image:ndtv3.png||height="257" width="513"]]
76 +* Once the correct firmware file is selected and the "Verified" checkbox has a checkmark in it, click the "Update" button on the lower right
77 +[[image:ndtv4.png||height="257" width="513"]]
78 +* The progress bar in the "Progress" column should slowly fill up as the firmware update is executed
79 +** The progress bar should read 100% if the firmware update is completed successfully
80 +** If the progress bar does not get to 100% completion and reports failed, you can try again
81 +** If the firmware fails to update multiple times, then it may be necessary to try restarting the host device, isolating the device to be updated, or performing other troubleshooting to ensure that there are no wiring issues or issues with the specific device caused by poor installation, damage during shipping, or factory defects
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69 -
70 -== Sub 2 ==
71 -
72 -Lorem
73 -
74 74  = Zūm Wired Specific Notes =
75 75  
76 76  Zūm Wired devices are unique among Crestron devices in the fact that the Zūm Link (controlled hardware) device firmware is built into the Zūm Net (networked device) firmware files, and these Zūm Link devices will be updated whenever the host Zūm Net device is updated (with a few caveats mentioned below). While the firmware files for individual Zūm Link devices can be extracted from the "zum-wired_XXX.puf" file using archive tools such as 7-Zip, it is still generally recommended to update Zūm Link firmware using the Package Update Tool whenever possible.
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