Changes for page Updating Firmware

Last modified by Alexander Mott on 2024/10/15 14:55
From version 28.26
edited by Alexander Mott
on 2023/12/11 23:31
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To version 34.2
edited by Alexander Mott
on 2024/10/15 13:57
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4 4  
5 5  ShowRunnerCLC™ is tested against the latest Crestron firmware releases, and as such it is recommended to update all device firmware whenever starting up a job. While firmware updates can be performed at any time, it is recommended to update network devices after their network settings have been configured but before loading the ShowRunnerCLC™ program and starting up the job in order to avoid any potential bugs that may result from using outdated firmware. Controlled hardware should be updated once all devices on any given Cresnet/ZUMLINK bus or wireless gateway are online and uniquely addressed. Any communication issues on the bus or gateway should also be resolved prior to updating firmware.
6 6  
7 -Current Crestron firmware can be downloaded from [[Crestron's website>>https://www.crestron.com/Support/Search-Results?c=4]]. Old firmware releases can be downloaded using an SFTP client (such as FileZilla or WinSCP) and connecting to "ftp.crestron.com"
7 +Current Crestron firmware can be downloaded from [[Crestron's website>>https://www.crestron.com/Support/Search-Results?c=4]]. Old firmware releases can be downloaded using an SFTP client (such as FileZilla or WinSCP) and connecting to "ftp.crestron.com" using your Crestron credentials.
8 8  
9 9  = Network Devices =
10 10  
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26 26  
27 27  == Package Update Tool (.puf) ==
28 28  
29 -Crestron's Package Update Tool is the most convenient way of performing firmware updates for devices that use .puf files for firmware. The Package Update Tool can be opened from Toolbox, but doing this will lock Toolbox and only allow updating one device at a time, so we recommend instead that you double-click the .puf file directly. Double-clicking a .puf file will allow you to open multiple instance of the Package Update Tool and enable updating multiple devices simultaneously. Once again, **be careful when updating multiple devices simultaneously not to do anything that would disrupt your connection to a device while transferring the .puf file, nor should you do anything that could result in the device rebooting while it is mid-update**.
29 +Crestron's Package Update Tool is the most convenient way of performing firmware updates for devices that use .puf files for firmware. The Package Update Tool can be opened from Toolbox, but doing this will lock Toolbox and only allow updating one device at a time, so we recommend closing Toolbox (or at least closing any Toolbox connections to devices that you intend to update) and double-clicking the .puf file to open the Package Update Tool in a separate window. Double-clicking a .puf file will allow you to open multiple instance of the Package Update Tool and enable updating multiple devices simultaneously. **Exercise caution when updating firmware for multiple devices simultaneously, as some devices will reboot as part of the update process which may disrupt connection to downstream devices.**
30 30  
31 31  * Locate the firmware .puf file in Windows Explorer
32 32  * Double-click the .puf file to open the Package Update Tool
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35 35  * Verify that the correct .puf and target device are selected
36 36  ** Verify the information under "Package Info" matches what is expected for the desired firmware, and re-select the .puf using the "Select..." button if the information is incorrect
37 37  ** Verify that the information under "Target" matches the device to be updated, and re-select the device using the Address Book or Pencil icon if it is incorrect
38 -[[image:put2.png||height="383" width="412"]]
38 +[[image:put2.png||height="365" width="393"]]
39 39  * Once you have verified all the information is correct and the Package Update Tool has run its check to see that the firmware is compatible with the device, click the "Update" button to begin the update
40 40  [[image:put3.png||height="340" width="366"]]
41 41  * The Package Update Tool will notify you of when it is safe to close, but it is recommended to stay connected if possible in order to verify that the firmware update has been completed successfully
42 +[[image:put4.png||height="336" width="362"]]
42 42  
43 43  == Firmware Update Function ==
44 44  
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58 58  
59 59  Controlled hardware such as Cresnet and infinetEX devices are less frequently updated, but nonetheless will occasionally require firmware updates. ZUMLINK devices should always be updated, but these devices are automatically updated whenever their host ZUMNET device is updated as long as the ZUMLINK device is online and uniquely addressed.
60 60  
61 -== Sub 1 ==
62 +== Network Device Tree View ==
62 62  
63 -Lorem
64 +Updating individual devices can be accomplished in Toolbox using Network Device Tree View, provided that the devices are uniquely addressed and there are no Cresnet wiring or wireless gateway connectivity issues:
64 64  
65 -== Sub 2 ==
66 +* Open Network Device Tree View in Toolbox and connect to the host device (i.e. the processor, DIN-CENCN-2, or gateway) for the devices that need to be updated
67 +[[image:ndtv1.png||height="299" width="416"]]
68 +* Locate the device you want to update and ensure that it is addressed uniquely
69 +** The device should have a yellow "OK" circle icon
70 +** If there is a red "Duplicate Network ID" icon, resolve the duplicate network ID by changing the device address
71 +** If there is a black "Invalid TSID" or "Duplicate TSID" icon, verify that there are no wiring issues on the Cresnet bus and resolve the duplicate/invalid TSID
72 +* Right-click the device to be updated to open the Firmware Update window
73 +[[image:ndtv2.png||height="463" width="415"]]
74 +* Click the "Browse" button on the lower right or the "Verified" checkbox under the "Status" column to open a file selection prompt and select the downloaded firmware .zip file
75 +[[image:ndtv3.png||height="257" width="513"]]
76 +* Once the correct firmware file is selected and the "Verified" checkbox has a checkmark in it, click the "Update" button on the lower right
77 +[[image:ndtv4.png||height="257" width="513"]]
78 +* The progress bar in the "Progress" column should slowly fill up as the firmware update is executed
79 +** The progress bar should read 100% if the firmware update is completed successfully
80 +** If the progress bar does not get to 100% completion and reports failed, you can try again
81 +** If the firmware fails to update multiple times, then it may be necessary to try restarting the host device, isolating the device to be updated, or performing other troubleshooting to ensure that there are no wiring issues or issues with the specific device caused by poor installation, damage during shipping, or factory defects
66 66  
67 -Lorem
83 += Zūm Wired Specific Notes =
68 68  
69 -== Sub 2 ==
85 +Zūm Wired devices are unique among Crestron devices in the fact that the Zūm Link (controlled hardware) device firmware is built into the Zūm Net (networked device) firmware files, and these Zūm Link devices will be updated whenever the host Zūm Net device is updated (with a few caveats mentioned below). While the firmware files for individual Zūm Link devices can be extracted from the "zum-wired_XXX.puf" file using archive tools such as 7-Zip, it is still generally recommended to update Zūm Link firmware using the Package Update Tool whenever possible.
70 70  
71 -Lorem
87 +Caveats for updating Zūm Wired devices:
72 72  
73 -= Zūm Wired Specific Notes =
74 -
75 -Zūm Wired devices are unique among Crestron devices in the fact that the Zūm Link (controlled hardware) device firmware is built into the Zūm Net (networked device) firmware files, and these Zūm Link devices will be updated whenever the host Zūm Net device is updated (with a few caveats mentioned below). While the firmware files for individual Zūm Link devices can be extracted from the "zum-wired_XXX.puf" file using archive tools such as 7-Zip, it is still generally recommended to update Zūm Link firmware using the Package Update Tool
89 +* **All Zūm Link devices must be uniquely addressed**
90 +** Setting the Zūm Net device to primary mode using the command ##zwps primary## will allow it to discover all connected Zūm Link devices
91 +** Setting the Zūm Net device to App/Zūm mode using the command ##zwmode zum## will cause it to reboot and re-address all connected Zūm Link devices
92 +* **All Zūm Link devices should be online before performing firmware updates**
93 +** Ensuring that all devices are online saves time by allowing you to perform the firmware update only once as well as avoids any issues that may be caused by incorrect Zūm Link wiring
94 +** Any Zūm Link wiring issues on a given Zūm Net device must be resolved prior to updating the Zūm Wired firmware
95 +* ZUMNET-JBOX-* devices will reboot as part of the firmware update process; since ZUMNET-JBOX-* devices are typically daisy chained, this means that connectivity with downstream devices will be lost momentarily
96 +** While we have not seen damage to devices as a result of this, it does mean that sometimes the firmware fails to transfer and the firmware update needs to be restarted on the devices where connectivity was lost
97 +* Zūm Link devices can still be updated directly (without updating firmware for the Zūm Net box) using the Network Device Tree View method mentioned above
98 +** Note that the individual Zūm Link firmware will need to be extracted from the "zum-wired_XXX.puf" file in order to load it
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