Changes for page Updating Firmware

Last modified by Alexander Mott on 2024/10/15 14:55
From version 28.25
edited by Alexander Mott
on 2023/12/11 23:26
Change comment: (Autosaved)
To version 32.1
edited by Alexander Mott
on 2023/12/11 23:56
Change comment: Uploaded new attachment "ndtv4.png", version {1}

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35 35  * Verify that the correct .puf and target device are selected
36 36  ** Verify the information under "Package Info" matches what is expected for the desired firmware, and re-select the .puf using the "Select..." button if the information is incorrect
37 37  ** Verify that the information under "Target" matches the device to be updated, and re-select the device using the Address Book or Pencil icon if it is incorrect
38 -[[image:put2.png||height="383" width="412"]]
38 +[[image:put2.png||height="365" width="393"]]
39 39  * Once you have verified all the information is correct and the Package Update Tool has run its check to see that the firmware is compatible with the device, click the "Update" button to begin the update
40 40  [[image:put3.png||height="340" width="366"]]
41 41  * The Package Update Tool will notify you of when it is safe to close, but it is recommended to stay connected if possible in order to verify that the firmware update has been completed successfully
42 +[[image:put4.png||height="336" width="362"]]
42 42  
43 43  == Firmware Update Function ==
44 44  
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72 72  
73 73  = Zūm Wired Specific Notes =
74 74  
75 -Zūm Wired devices are unique among Crestron devices in the fact that the Zūm Link (controlled hardware) device firmware is built into the Zūm Net (networked device) firmware files, and these Zūm Link devices will be updated whenever the host Zūm Net device is updated (with a few caveats mentioned below). While the firmware files for individual Zūm Link devices can be extracted from the "zum-wired_XXX.puf" file using archive tools such as 7-Zip, it is still generally recommended to update Zūm Link firmware using the Package Update Tool
76 +Zūm Wired devices are unique among Crestron devices in the fact that the Zūm Link (controlled hardware) device firmware is built into the Zūm Net (networked device) firmware files, and these Zūm Link devices will be updated whenever the host Zūm Net device is updated (with a few caveats mentioned below). While the firmware files for individual Zūm Link devices can be extracted from the "zum-wired_XXX.puf" file using archive tools such as 7-Zip, it is still generally recommended to update Zūm Link firmware using the Package Update Tool whenever possible.
77 +
78 +Caveats for updating Zūm Wired devices:
79 +
80 +* **All Zūm Link devices must be uniquely addressed**
81 +** Setting the Zūm Net device to primary mode using the command ##zwps primary## will allow it to discover all connected Zūm Link devices
82 +** Setting the Zūm Net device to App/Zūm mode using the command ##zwmode zum## will cause it to reboot and re-address all connected Zūm Link devices
83 +* **All Zūm Link devices should be online before performing firmware updates**
84 +** Ensuring that all devices are online saves time by allowing you to perform the firmware update only once as well as avoids any issues that may be caused by incorrect Zūm Link wiring
85 +** Any Zūm Link wiring issues on a given Zūm Net device must be resolved prior to updating the Zūm Wired firmware
86 +* ZUMNET-JBOX-* devices will reboot as part of the firmware update process; since ZUMNET-JBOX-* devices are typically daisy chained, this means that connectivity with downstream devices will be lost momentarily
87 +** While we have not seen damage to devices as a result of this, it does mean that sometimes the firmware fails to transfer and the firmware update needs to be restarted on the devices where connectivity was lost
88 +* Zūm Link devices can still be updated directly (without updating firmware for the Zūm Net box) using the Network Device Tree View method mentioned above
89 +** Note that the individual Zūm Link firmware will need to be extracted from the "zum-wired_XXX.puf" file in order to load it
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