Changes for page TSW Touchpanel Setup
Last modified by Alexander Mott on 2025/03/14 16:19
From version 33.1
edited by Alexander Mott
on 2024/12/02 19:01
on 2024/12/02 19:01
Change comment:
There is no comment for this version
To version 34.1
edited by Alexander Mott
on 2025/03/14 15:50
on 2025/03/14 15:50
Change comment:
There is no comment for this version
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... ... @@ -1,11 +5,19 @@ 1 -{{warning}} 2 -TSW-xx70 firmware versions 2.001.0058 and above require a pingable gateway be specified in order to use static IP settings. If no default gateway is set, or the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]## 3 -{{/warning}} 4 - 5 5 {{error}} 6 6 All TSW-xx70 touchscreens require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to factory reset the device.** 7 7 {{/error}} 8 8 5 +{{error}} 6 +Firmware updates to Android 12 from devices running Android 8 require a two-step update process to upgrade the TSW to Android 11 prior to updating to Android 12: 7 + 8 +* Android 12: Firmware versions 3.000.0110 and newer 9 +* Android 10: Firmware versions 2.001.0058 through 2.006.0054 10 +* Android 8: Firmware versions below 2.001.0058 11 +{{/error}} 12 + 13 +{{warning}} 14 +TSW-xx70 firmware versions 2.001.0058 and above using a static IP configuration require a pingable default gateway (the IP address set with ##defr [IP address]## command). If no default gateway is set, or if the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]## 15 +{{/warning}} 16 + 9 9 {{box cssClass="floatinginfobox" title="**CONTENTS**"}} 10 10 {{toc/}} 11 11 {{/box}}