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Changes for page TSW Touchpanel Setup

Last modified by Alexander Mott on 2025/03/14 16:19
From version 28.1
edited by Alexander Mott
on 2024/02/09 00:50
Change comment: There is no comment for this version
To version 31.1
edited by Alexander Mott
on 2024/12/02 18:53
Change comment: There is no comment for this version

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1 1  {{warning}}
2 2  TSW-xx70 firmware versions 2.001.0058 and above require a pingable gateway be specified in order to use static IP settings. If no default gateway is set, or the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]##
3 +
4 +All TSW-xx70 touchscreens require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations provide assistance if the credentials are not known. The only way to connect to a device for which the credentials have been lost is to factory reset the device.**​​​​
3 3  {{/warning}}
4 4  
5 5  {{box cssClass="floatinginfobox" title="**CONTENTS**"}}
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36 36  * At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
37 37  * Repeat these steps for all TSWs on the job
38 38  
39 -If operating on a network with a temporary DHCP server (either by running DHCP server software on your computer, or if the processor has a control subnet or is running the [[ShowRunnerCLC™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]) and you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
41 +If you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
40 40  
41 41  * On jobs with multiple TSWs, they can be identified using Device Discovery and matching the MAC address of the TSW to the IP address assigned by the DHCP server
42 42  * Once connected, open Text Console and run the following commands to configure the TSW's IP settings (example is for a TSW IP-ID of (% style="color:olive" %)**10**(%%), a target processor IP address of (% style="color:orange" %)**172.22.0.1**(%%), and a TSW hostname of (% style="color:purple" %)**TSW-L1**(%%))