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Changes for page TSW Touchpanel Setup

Last modified by Alexander Mott on 2025/03/14 16:19
From version 27.1
edited by Alexander Mott
on 2023/12/12 00:02
Change comment: There is no comment for this version
To version 30.1
edited by Alexander Mott
on 2024/12/02 18:48
Change comment: There is no comment for this version

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1 1  {{warning}}
2 2  TSW-xx70 firmware versions 2.001.0058 and above require a pingable gateway be specified in order to use static IP settings. If no default gateway is set, or the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]##
3 +
4 +All TSW-xx70 touchscreens require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations provide assistance if the credentials are not known. The only way to connect to a device for which the credentials have been lost is to factory reset the device, which may require redoing the start-up from scratch. **​​​​
3 3  {{/warning}}
4 4  
5 5  {{box cssClass="floatinginfobox" title="**CONTENTS**"}}
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12 12  
13 13  = IP Configuration =
14 14  
15 -TSWs should be configured with static IP addresses in the same range as the processor. This can be done from the TSW itself by entering into setup mode:
17 +Typically, each TSW touch panel will need to be initially configured using the TSW user interface at the panel, unless their MAC addresses are already known and the lighting network has a DHCP server. If the DHCP server on the network is temporary (e.g. DHCP server software running on your computer or a processor utilizing the [[ShowRunner™ DHCP Server>>url:https://wiki.chiefintegrations.com/SHOWRUNNER%E2%84%A2%20Setup%20Guide/Troubleshooting%20Guide/Advanced%20Tools/DHCP%20Server/]]), then static IP addresses must be configured. If the DHCP server is permanent (such as a CP4N or ZUM-HUB4 Control Subnet), then only the IP table needs to be configured for the devices.
16 16  
19 +== DHCP Configuration ==
20 +
21 +If the lighting network has a permanent DHCP server, then TSWs only require their IP table to be configured, though it is good practice to also record or update their hostname. If the MAC addresses for the TSWs are not known, then the best way to update their configuration is from the TSW itself by entering into setup mode:
22 +
17 17  * Put 5 fingers on the front of the TSW and hold for approximately 10 seconds until the TSW enters setup mode
18 18  ** TSW-xx70 series or TSW-xx60 series with authentication enabled will require admin credentials
19 19  ** If this is the first time entering setup on a TSW-xx70, it will prompt for a username and password in order to create an admin account. Do not lose or forget these credentials.
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20 20  * Navigate to the IP Table Setup
21 21  * Press the "Add/Edit" button for the first IP table entry
22 22  ** Edit the CIP ID to be the required IP ID of the TSW (e.g. 10 or 11)
29 +** Edit the IP Address / Hostname to be the IP Address of the processor (e.g. 172.22.0.1)
30 +** Edit the Port to be 41794 if it is not already
31 +** Press the green Save button
32 +* If updating the hostname:
33 +** Return to the main settings menu by pressing the Back button on the top right
34 +** Navigate to the Ethernet Setup menu
35 +** Use the Set Hostname menu to change the TSW's hostname
36 +** Press Apply Changes and then press Reboot
37 +* If leaving the hostname at the default, then exit the IP Table Setup menu using the "Save & Exit" button
38 +* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
39 +* Repeat these steps for all TSWs on the job
40 +
41 +If you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
42 +
43 +* On jobs with multiple TSWs, they can be identified using Device Discovery and matching the MAC address of the TSW to the IP address assigned by the DHCP server
44 +* Once connected, open Text Console and run the following commands to configure the TSW's IP settings (example is for a TSW IP-ID of (% style="color:olive" %)**10**(%%), a target processor IP address of (% style="color:orange" %)**172.22.0.1**(%%), and a TSW hostname of (% style="color:purple" %)**TSW-L1**(%%))
45 +** Update IP table: ##addm (% style="color:olive" %)**10**(%%) (% style="color:orange" %)**172.22.0.1**(%%)##
46 +** Set hostname: ##host (% style="color:purple" %)**TSW-L1**(%%)##
47 +** Reboot the TSW: ##reboot##
48 +
49 +== Static Configuration ==
50 +
51 +If the network has no permanent DHCP server, then TSWs should be configured with static IP addresses in the same range as the processor. This can be done from the TSW itself by entering into setup mode:
52 +
53 +* Put 5 fingers on the front of the TSW and hold for approximately 10 seconds until the TSW enters setup mode
54 +** TSW-xx70 series or TSW-xx60 series with authentication enabled will require admin credentials
55 +** If this is the first time entering setup on a TSW-xx70, it will prompt for a username and password in order to create an admin account. Do not lose or forget these credentials.
56 +* Navigate to the IP Table Setup
57 +* Press the "Add/Edit" button for the first IP table entry
58 +** Edit the CIP ID to be the required IP ID of the TSW (e.g. 10 or 11)
23 23  ** Edit the IP Address / Hostname to be the IP Address of the processor (e.g. 10.0.0.10)
24 24  ** Edit the Port to be 41794 if it is not already
25 25  ** Press the green Save button
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32 32  * At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
33 33  * Repeat these steps for all TSWs on the job
34 34  
35 -If operating on a network with a DHCP server (either by running DHCP server software on your computer, or if the processor has a control subnet or is running the [[ShowRunnerCLC™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]), then it is possible to configure these settings via Ethernet using Text Console:
71 +If operating on a network with a temporary DHCP server (either by running DHCP server software on your computer, or if the processor has a control subnet or is running the [[ShowRunnerCLC™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]) and you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
36 36  
37 37  * On jobs with multiple TSWs, they can be identified using Device Discovery and matching the MAC address of the TSW to the IP address assigned by the DHCP server
38 38  * Once connected, open Text Console and run the following commands to configure the TSW's IP settings (example is for a **10.0.0.0(% style="color:darkgoldenrod" %)/24(%%)** subnet, with a TSW IP address of (% style="color:blue" %)**10.0.0.19**(%%), a TSW IP-ID of (% style="color:olive" %)**10**(%%), a processor IP address of (% style="color:orange" %)**10.0.0.10**(%%), and a TSW hostname of (% style="color:purple" %)**TSW-L1**(%%))
39 -** Disable DHCP: ##dhcp 0 off##
40 40  ** Set IP address: ##ipa 0 (% style="color:blue" %)**10.0.0.19**(%%)##
41 41  ** Set IP subnet mask: ##ipm 0 (% style="color:darkgoldenrod" %)**255.255.255.0**(%%)##
42 42  ** Set default gateway: ##defr 0 **10.0.0.1**##
78 +** Disable DHCP: ##dhcp 0 off##
43 43  ** Update IP table: ##addm (% style="color:olive" %)**10**(%%) (% style="color:orange" %)**10.0.0.10**(%%)##
44 44  ** Set hostname: ##host (% style="color:purple" %)**TSW-L1**(%%)##
45 45  ** Reboot the TSW: ##reboot##