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Changes for page TSW Touchpanel Setup

Last modified by Alexander Mott on 2025/03/14 16:19
From version 26.1
edited by Alexander Mott
on 2023/05/16 14:23
Change comment: There is no comment for this version
To version 33.3
edited by Alexander Mott
on 2025/03/14 15:50
Change comment: There is no comment for this version

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1 +{{error}}
2 +All TSW-xx70 touchscreens require authentication to be configured when first connecting: **the Crestron Agent or Field Tech are responsible for recording these credentials. Chief Integrations cannot provide assistance unless the credentials are known. The only way to connect to a device for which the credentials have been lost is to factory reset the device.**​​​​
3 +{{/error}}
4 +
5 +{{error}}
6 +Firmware updates to Android 12 from devices running Android 8 require a two-step update process to upgrade the TSW to Android 11 prior to updating to Android 12:
7 +
8 +* Android 12: Firmware versions 3.000.0110 and newer
9 +* Android 10: Firmware versions 2.001.0058 through 2.006.0054
10 +* Android 8: Firmware versions below 2.001.0058
11 +{{/error}}
12 +
1 1  {{warning}}
2 -TSW-xx70 firmware versions 2.001.0058 and above require a pingable gateway be specified in order to use static IP settings. If no default gateway is set, or the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]##
14 +TSW-xx70 firmware versions 2.001.0058 and above using a static IP configuration require a pingable default gateway (the IP address set with ##defr [IP address]## command). If no default gateway is set, or if the default gateway cannot be pinged, then odd network behavior and system instability may result. Pingability of a given address can be checked using the console command: ##ping [IP address]##
3 3  {{/warning}}
4 4  
5 5  {{box cssClass="floatinginfobox" title="**CONTENTS**"}}
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8 8  
9 9  TSWs touchscreens allow end users and technicians access to the ShowRunnerCLC™ XPanel UI for both initial startup and daily use. Once the TSW has been configured and the ShowRunnerCLC™ project has been loaded to it, it is possible to restrict what features can be accessed without entering a PIN code by navigating to Settings>Security Settings on the TSW. If the User Passcode is enabled, then a PIN will be required to access any of the touchscreen's UI. If the Setup Passcode is enabled, then the main Area Overview menu will be accessible, but anything in the Settings menu and beyond will require a PIN.
10 10  
11 -For TSWs, their IP address does not matter as long as it is in the same range as the processor and does not conflict with any other devices on the network. Instead, TSWs are identified to the processor via their IP-ID. Each ShowRunnerCLC™ job ships by default with two touchscreens in the configuration, at IP-IDs 10 and 11. If a job has more than two touchscreens, then additional touchscreens will be added to the configuration, typically starting at IP-ID 14. Refer to the IP Table sheet in the provided SRTakeoff.xlsx spreadsheet, or run the ##ipt -t ##command from the processor after the configuration is loaded if no spreadsheet was provided.
23 +For TSWs, their IP address does not matter as long as it is in the same range as the processor andd does not conflict with any other devices on the network. Instead, TSWs are identified to the processor via their IP-ID. Each ShowRunnerCLC™ job ships by default with two touchscreens in the configuration, at IP-IDs 10 and 11. If a job has more than two touchscreens, then additional touchscreens will be added to the configuration, typically starting at IP-ID 14. Refer to the IP Table sheet in the provided SRTakeoff.xlsx spreadsheet, or run the ##ipt -t ##command from the processor after the configuration is loaded if no spreadsheet was provided.
12 12  
13 13  = IP Configuration =
14 14  
15 -TSWs should be configured with static IP addresses in the same range as the processor. This can be done from the TSW itself by entering into setup mode:
27 +Typically, each TSW touch panel will need to be initially configured using the TSW user interface at the panel, unless their MAC addresses are already known and the lighting network has a DHCP server. If the DHCP server on the network is temporary (e.g. DHCP server software running on your computer or a processor utilizing the [[ShowRunner™ DHCP Server>>url:https://wiki.chiefintegrations.com/SHOWRUNNER%E2%84%A2%20Setup%20Guide/Troubleshooting%20Guide/Advanced%20Tools/DHCP%20Server/]]), then static IP addresses must be configured. If the DHCP server is permanent (such as a CP4N or ZUM-HUB4 Control Subnet), then only the IP table needs to be configured for the devices.
16 16  
29 +== DHCP Configuration ==
30 +
31 +If the lighting network has a permanent DHCP server, then TSWs only require their IP table to be configured, though it is good practice to also record or update their hostname. If the MAC addresses for the TSWs are not known, then the best way to update their configuration is from the TSW itself by entering into setup mode:
32 +
17 17  * Put 5 fingers on the front of the TSW and hold for approximately 10 seconds until the TSW enters setup mode
18 18  ** TSW-xx70 series or TSW-xx60 series with authentication enabled will require admin credentials
19 19  ** If this is the first time entering setup on a TSW-xx70, it will prompt for a username and password in order to create an admin account. Do not lose or forget these credentials.
... ... @@ -20,6 +20,36 @@
20 20  * Navigate to the IP Table Setup
21 21  * Press the "Add/Edit" button for the first IP table entry
22 22  ** Edit the CIP ID to be the required IP ID of the TSW (e.g. 10 or 11)
39 +** Edit the IP Address / Hostname to be the IP Address of the processor (e.g. 172.22.0.1)
40 +** Edit the Port to be 41794 if it is not already
41 +** Press the green Save button
42 +* If updating the hostname:
43 +** Return to the main settings menu by pressing the Back button on the top right
44 +** Navigate to the Ethernet Setup menu
45 +** Use the Set Hostname menu to change the TSW's hostname
46 +** Press Apply Changes and then press Reboot
47 +* If leaving the hostname at the default, then exit the IP Table Setup menu using the "Save & Exit" button
48 +* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
49 +* Repeat these steps for all TSWs on the job
50 +
51 +If you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
52 +
53 +* On jobs with multiple TSWs, they can be identified using Device Discovery and matching the MAC address of the TSW to the IP address assigned by the DHCP server
54 +* Once connected, open Text Console and run the following commands to configure the TSW's IP settings (example is for a TSW IP-ID of (% style="color:olive" %)**10**(%%), a target processor IP address of (% style="color:orange" %)**172.22.0.1**(%%), and a TSW hostname of (% style="color:purple" %)**TSW-L1**(%%))
55 +** Update IP table: ##addm (% style="color:olive" %)**10**(%%) (% style="color:orange" %)**172.22.0.1**(%%)##
56 +** Set hostname: ##host (% style="color:purple" %)**TSW-L1**(%%)##
57 +** Reboot the TSW: ##reboot##
58 +
59 +== Static Configuration ==
60 +
61 +If the network has no permanent DHCP server, then TSWs should be configured with static IP addresses in the same range as the processor. This can be done from the TSW itself by entering into setup mode:
62 +
63 +* Put 5 fingers on the front of the TSW and hold for approximately 10 seconds until the TSW enters setup mode
64 +** TSW-xx70 series or TSW-xx60 series with authentication enabled will require admin credentials
65 +** If this is the first time entering setup on a TSW-xx70, it will prompt for a username and password in order to create an admin account. Do not lose or forget these credentials.
66 +* Navigate to the IP Table Setup
67 +* Press the "Add/Edit" button for the first IP table entry
68 +** Edit the CIP ID to be the required IP ID of the TSW (e.g. 10 or 11)
23 23  ** Edit the IP Address / Hostname to be the IP Address of the processor (e.g. 10.0.0.10)
24 24  ** Edit the Port to be 41794 if it is not already
25 25  ** Press the green Save button
... ... @@ -29,16 +29,17 @@
29 29  ** If desired, use the Set Hostname menu to change the TSW's hostname
30 30  ** Enter the "Set Static IP Address Settings" menu and set the IP settings per your network requirements
31 31  ** Press Apply Changes and then press Reboot
78 +* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
32 32  * Repeat these steps for all TSWs on the job
33 33  
34 -If operating on a network with a DHCP server (either by running DHCP server software on your computer, or if the processor has a control subnet or is running the [[ShowRunnerCLC™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]), then it is possible to configure these settings via Ethernet using Text Console:
81 +If operating on a network with a temporary DHCP server (either by running DHCP server software on your computer, or if the processor has a control subnet or is running the [[ShowRunnerCLC™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]) and you are able to identify TSWs by their MAC address, then it is possible to configure these settings via Ethernet using Text Console:
35 35  
36 36  * On jobs with multiple TSWs, they can be identified using Device Discovery and matching the MAC address of the TSW to the IP address assigned by the DHCP server
37 37  * Once connected, open Text Console and run the following commands to configure the TSW's IP settings (example is for a **10.0.0.0(% style="color:darkgoldenrod" %)/24(%%)** subnet, with a TSW IP address of (% style="color:blue" %)**10.0.0.19**(%%), a TSW IP-ID of (% style="color:olive" %)**10**(%%), a processor IP address of (% style="color:orange" %)**10.0.0.10**(%%), and a TSW hostname of (% style="color:purple" %)**TSW-L1**(%%))
38 -** Disable DHCP: ##dhcp 0 off##
39 39  ** Set IP address: ##ipa 0 (% style="color:blue" %)**10.0.0.19**(%%)##
40 40  ** Set IP subnet mask: ##ipm 0 (% style="color:darkgoldenrod" %)**255.255.255.0**(%%)##
41 41  ** Set default gateway: ##defr 0 **10.0.0.1**##
88 +** Disable DHCP: ##dhcp 0 off##
42 42  ** Update IP table: ##addm (% style="color:olive" %)**10**(%%) (% style="color:orange" %)**10.0.0.10**(%%)##
43 43  ** Set hostname: ##host (% style="color:purple" %)**TSW-L1**(%%)##
44 44  ** Reboot the TSW: ##reboot##