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Changes for page Crestron RF Gateway Setup

Last modified by Alexander Mott on 2025/03/12 17:16
From version 21.1
edited by Alexander Mott
on 2024/10/24 17:14
Change comment: There is no comment for this version
To version 5.1
edited by Alexander Mott
on 2023/12/04 17:41
Change comment: There is no comment for this version

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8 8  
9 9  = IP Configuration =
10 10  
11 -Typically, each CEN-GWEXER will need to be initially configured via USB (microUSB) unless their MAC addresses are already known and the lighting network has a DHCP server. If the DHCP server on the network is temporary (e.g. DHCP server software running on your computer or a processor utilizing the [[ShowRunner™ DHCP Server>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.DHCP Server.WebHome]]), then static IP addresses must be configured. If the DHCP server is permanent (such as a CP4N or ZUM-HUB4 Control Subnet), then only the IP table needs to be configured for the devices.
11 +Lorem
12 12  
13 -When connecting to a CEN-GWEXER for the first time, it may be necessary to manually change the connection type from "Auto" to "SSL/TLS". It is also necessary to manually edit the CEN-GWEXER's address book entry so that the connection protocol is "SSL/TLS" when a CEN-GWEXER is added to the address book using Device Discovery tool export.
13 += SSL Setup =
14 14  
15 -== SSL Setup ==
15 +Lorem
16 16  
17 -Crestron devices that support SSL require the use of a secure connection between the processor and the device. In order to establish this secure connection, the processor must have authentication enabled and there must be a user on the processor with "Connects" group permissions. The device connecting to the processor must be configured to use these credentials before the processor is added to the IP table, otherwise the device's IP address will be blocked by the processor (see [[our FAQ on how to resolve this>>attach:https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]])
17 +~/~/https:~/~/wiki.chiefintegrations.com/SHOWRUNNER%E2%84%A2%20User%20Guide%20%26%20Wiki/SHOWRUNNER%E2%84%A2%20Appendix/SSL%20User%20Configuration/
18 +SSL setup on proc
19 +SSL setup on devices
18 18  
19 -Configure the Connects user on the processor:
21 +~/~/Need to manually set SSL/TSL method for connecting to gwexer with auth enabled
22 +- also need to update address book if gwexer are added to address book (defaults to ctp)
20 20  
21 -* Ensure the processor has [[its IP configured and authentication enabled>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HIPConfiguration"]]
22 -** Verify the processor has authentication enabled by running the command: ##auth## without any parameters
23 -* Create a user by running the following commands, replacing the "username" and "password" with your desired credentials
24 -** ##adduser -N:username -P:password##
25 -** ##addusertogroup -N:username -G:Connects##
26 -* Verify that the user has been created by running the command: ##listusers##
27 -* This process only needs to be performed once per processor on the jobsite
24 += RF Channel =
28 28  
29 -Configure the CS authentication on the CEN-GWEXER:
26 +Lorem
30 30  
31 -* Run the following command, replacing the "username" and "password" with the credentials of the Connects user from the previous step
32 -** ##setcsauth -N:username -P:password##
33 -* Repeat this process for every CEN-GWEXER on the jobsite
28 +~/~/"RFCHAnnel [#]" set rf channel for gwexer
34 34  
35 -== DHCP Configuration ==
30 += Acquiring Devices =
36 36  
37 -(% class="box warningmessage" %)
38 -(((
39 -Be sure to complete the above SSL Setup prior to setting the IP table
40 -)))
32 +~/~/1-2-3-hold on 4 until all lights blink, then release
33 +top light will blink slowly a few times and then hold solid or start blinking rapidly
34 +if rapid blinking, cancel acquire and make sure that rf gateway is in acquire mode and device is in range then repeat to put device into acquire mode
41 41  
42 -If the lighting network has a permanent DHCP server, then CEN-GWEXERs only require their IP table to be configured, though it is good practice to also record or update their hostname. If the MAC addresses for the CEN-GWEXERs are not known, then the best way to update their configuration is via USB (microUSB). If you are able to identify the CEN-GWEXERs by MAC address, then it is possible to configure these settings via Ethernet using Text Console. Whether connected to the CEN-GWEXER via USB or Ethernet, the process to configure the IP table and hostname is the same:
36 +== Text Console ==
43 43  
44 -* Open Text Console in Toolbox and connect to the CEN-GWEXER
45 -** Note that you may need to manually select "SSL" connection type, as "Auto" might not always redirect
46 -* Run the following commands to configure the CEN-GWEXER's IP table and hostname (example is for an IP-ID of (% style="color:olive" %)**C1**(%%), and a target processor IP address of (% style="color:orange" %)**172.22.0.1**(%%), and a device hostname of (% style="color:purple" %)**GWEXER-L1**(%%))
47 -** Update IP table: ##addm (% style="color:olive" %)**C1**(%%) (% style="color:orange" %)**172.22.0.1**(%%)##
48 -** Set hostname: ##host (% style="color:purple" %)**GWEXER-L1**(%%)##
49 -** Reboot the CEN-GWEXER: ##reboot##
50 -* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
51 -* Repeat for all CEN-GWEXERs on the job
38 +~/~/"acquire start" and "acquire stop"
52 52  
53 -== Static Configuration ==
40 +~/~/"rep" to show acquired devices
54 54  
55 -(% class="box warningmessage" %)
56 -(((
57 -Be sure to complete the above SSL Setup prior to setting the IP table
58 -)))
42 +== Gateway Configuration Tool ==
59 59  
60 -If there is no permanent DHCP server on the lighting network, then CEN-GWEXERs should be configured with static IP addresses via USB (micro USB). If a temporary DHCP server is connected to the lighting network and you are able to identify CEN-GWEXERs by MAC address, then it is possible to configure these settings via Ethernet using Text Console. Whether connected via USB or Ethernet, the process to configure the static IP addresses is the same:
44 +~/~/Connect > functions > gateway configuration for better acquiring tool
61 61  
62 -* Open Text Console in Toolbox and connect to the CEN-GWEXER
63 -** Note that you may need to manually select "SSL" connection type, as "Auto" might not always redirect
64 -* Run the following commands to configure the CEN-GWEXER's static IP settings (example is for a **10.0.0.0(% style="color:darkgoldenrod" %)/24(%%)** subnet, with a static IP address of (% style="color:blue" %)**10.0.0.12**(%%), an IP-ID of (% style="color:olive" %)**C1**(%%), and a target processor IP address of (% style="color:orange" %)**10.0.0.10**(%%), and a device hostname of (% style="color:purple" %)**GWEXER-L1**(%%))
65 -** Set IP address: ##ipa 0 (% style="color:blue" %)**10.0.0.12**(%%)##
66 -** Set IP subnet mask: ##ipm 0 (% style="color:darkgoldenrod" %)**255.255.255.0**(%%)##
67 -** Set default gateway: ##defr 0 **10.0.0.1**##
68 -** Disable DHCP: ##dhcp off##
69 -** Update IP table: ##addm (% style="color:olive" %)**C1**(%%) (% style="color:orange" %)**10.0.0.10**(%%)##
70 -** Set hostname: ##host (% style="color:purple" %)**GWEXER-L1**(%%)##
71 -** Reboot the CEN-GWEXER: ##reboot##
72 -* At this point, it is a good idea to [[update the device firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome]]
73 -* Repeat for all CEN-GWEXERs on the job
74 -
75 -= RF Channel =
76 -
77 -Crestron wireless devices have 16 non-overlapping channels numbered 11-26 to prevent and avoid RF interference either from other appliances in the building (such as microwaves or Wi-Fi routers) or from other Crestron devices that are attempting to communicate with different CEN-GWEXERs.
78 -
79 -By default, all CEN-GWEXERs will ship with the same RF channel, so for jobs where interference may be an issue it is necessary to manually change the RF channel of the CEN-GWEXERs. When selecting which RF channel to use for each CEN-GWEXER, it is best to avoid using the same RF channel for any CEN-GWEXERs that are adjacent to each other (whether they are adjacent on the same floor or whether they are adjacent on top of/below each other by virtue of being installed in the same location on different floors). See Crestron's [[RF Products Best Practices guide>>https://www.crestron.com/getmedia/3b3588d1-9356-4d4b-a2df-b3ac1c6fff14/mg_bp_installation_setup_crestron_rf_products]] for more details on RF channel selection.
80 -
81 -* If using Text Console, run the command: ##rfchannel [#]##
82 -** Replace "[#]" with the desired RF channel
83 -* If using the Gateway Configuration tool:
84 -** Connect to the CEN-GWEXER in another tool such as Text Console
85 -** Navigate to Functions > Gateway Configuration... to open the tool
86 -** At the top left, under "RF Channel", ensure "Fixed" is selected and then choose a channel
87 -** The Gateway Configuration window will become nonresponsive while the RF channel is being applied to the gateway
88 -** Close the tool once the change has been applied
89 -* Once the RF channel has been updated, verify it by running the command: ##rfchannel## without any parameters
90 -
91 -= Acquiring and Addressing Devices =
92 -
93 -(% class="box warningmessage" %)
94 -(((
95 -**When acquiring wireless hardware on jobs with multiple CEN-GWEXERs, it is very important that only one gateway is in acquire mode at a time.** 
96 -Once you are done acquiring devices to one gateway, ensure that you take the gateway out of acquire mode before you begin acquiring devices to the next gateway.
97 -Attempting to acquire devices while multiple gateways are actively in acquire mode may result in wireless hardware being acquired to the incorrect gateway.
98 -)))
99 -
100 -Unlike wired Cresnet devices such as DIN-CENCN-2s or processors which can poll the connected Cresnet and report all devices that are currently connected, CEN-GWEXERs and other wireless gateways must first acquire the wireless Crestron devices. Acquiring wireless Crestron devices involves putting the gateway into acquire mode and then performing a physical button press sequence on each of the wireless devices to be acquired. This process is described in detail below:
101 -
102 -* Put the CEN-GWEXER into acquire mode using one of the methods below:
103 -** If using Text Console, run the command: ##acquire start##
104 -*** Devices will indicate their TSID in the Text Console window as they are acquired
105 -** If using the Gateway Configuration tool:
106 -*** Connect to the CEN-GWEXER in another tool such as Text Console
107 -*** Navigate to Functions > Gateway Configuration... to open the tool
108 -*** At the bottom left, click "Start Acquire"
109 -*** [[image:1701720163760-996.png||height="271" width="316"]]
110 -*** Wait for the confirmation dialog and click "OK" to close the confirmation dialog
111 -*** Previously acquired devices will be displayed with black text, while newly acquired devices will populate with blue text
112 -*** Using the Gateway Configuration tool to acquire hardware may be preferable to using Text Console as acquired devices will report their Serial Number as they are acquired instead of just their TSID
113 -* The process for acquiring a wireless device to a gateway varies for each model, but generally the procedure is as follows:
114 -** Press the "setup" button (top button for keypads) in the sequence press-press-press-hold
115 -** Do not release the button until the setup LED (top feedback LED for keypads) begins blinking slowly
116 -*** If the setup LED turns steady, then the device was acquired successfully
117 -*** If the setup LED begins to rapidly blink, then the acquire failed
118 -**** Press the "setup" button again to cancel acquire
119 -**** Attempt to acquire the device again
120 -**** If the device fails to acquire a second time: verify that the correct gateway is in acquire mode, verify that no other gateways are in acquire mode, verify that the desired gateway is close enough to the device that it should be able to acquire, and verify that there are no other sources of RF interference that may be preventing acquisition.
121 -** Repeat for all wireless devices that need to be acquired to the gateway
122 -* Once all devices have been acquired, take the CEN-GWEXER out of acquire mode:
123 -** If using Text Console, run the command: ##acquire stop##
124 -** If using the Gateway Configuration tool, click the "STOP Acquire" button in the lower left
125 -* Address devices as indicated in the SHOWRUNNER™ takeoff by either:
126 -** Use Text Console to run the command: ##setrfidbytsid [CID] [TSID]##
127 -*** Replace "[CID]" with the connection ID as indicated in the takeoff
128 -*** Replace "[TSID]" with the 4-byte, hexadecimal TSID of the device to be addressed
129 -** Use Network Device Tree View to select each device and address them individually
130 -* Verify all devices have been acquired and addressed correctly using Network Device Tree View or with the Text Console command: ##reportnetdev##
131 -
132 132  = Moving/Removing Devices (Unacquiring Devices) =
133 133  
134 134  When a wireless Crestron device is acquired to a new gateway using the typical acquiring process described above, it will automatically forget the previously connected gateway. The gateway itself, however, must manually "forget" the previously connected device before a newly acquired and addressed device will function correctly. This is necessary whether the originally connected device is moved or if the originally corrected device has failed and is being replaced.
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