Wiki source code of Crestron Zūm App Overview
Version 6.1 by Alexander Mott on 2022/06/22 22:38
Show last authors
| author | version | line-number | content |
|---|---|---|---|
| 1 | === Overview === | ||
| 2 | |||
| 3 | The [[Crestron Zūm App>>url:https://www.crestron.com/Products/Control-Hardware-Software/Software/Apps/CRESTRON-ZUM]] can be downloaded from the [[Google Play store>>url:https://play.google.com/store/apps/details?id=com.crestron.zum]]. The Crestron Zūm App requires a Bluetooth-capable Android device. The iOS Zūm App does not currently support Zūm Wired room configuration. While Crestron lists Android 5.0 as the minimum OS requirement, Chief Integrations recommends a device with at least Android 10.0 or newer. | ||
| 4 | |||
| 5 | Further instructions are available starting at page 10 of the official [[ZUMNET-JBOX quick start guide>>https://cf-store.widencdn.net/crestron/6/2/a/62a56919-3bf4-43d7-9a9d-0647f497846c.pdf?response-content-disposition=inline%3B%20filename%3D%22mg_qs_zumnet-jbox.pdf%22&Expires=1655926244&Signature=GmTN1TAWCWbuAVCqKKodfwZWuc1XYqZKTpLL~~ZStDYoF1xxK9KHfh6fzrF88A2ZhWy~~1QUplW3N7mfz4Vt3hseXwd3S7RPSFjNxfzOzNKIRM2noeWBDT5DQYhlZYwsD7IxusuwQrxjbkH-CwKt-OlgK~~SeSTJWTbQnCwYIdR-cOfbD2R3ST~~3sipKDnPNz5OKmMsfhnFlHamGk9yeyMOvpcjJYL0IB1p4saJrnkuIrgH1m29HyKOjlhpDE7JRyAx0LK0zy7ZrZoP7SkdGld5Yv1gO3zQZP5ZBiM8l5TEVbX11Gf0eKRqlRarfBq49dLaexVdfUAtrGsyrMOP0mhsJw__&Key-Pair-Id=APKAJD5XONOBVWWOA65A]] ([[mirror>>attach:mg_qs_zumnet-jbox.pdf]]) | ||
| 6 | |||
| 7 | === Troubleshooting === | ||
| 8 | |||
| 9 | ===== Problems Connecting to Zūm Room (Error 13) ===== | ||
| 10 | |||
| 11 | If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App: | ||
| 12 | |||
| 13 | * Verify the ZUMNET-JBOX is in "zum" mode | ||
| 14 | * Verify that the primary ZUMNET-JBOX for the room is in "master" mode | ||
| 15 | * Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices) | ||
| 16 | * If you get an "Error 13" code: | ||
| 17 | ** Uninstall the app | ||
| 18 | ** Reboot your phone | ||
| 19 | ** Reinstall the app | ||
| 20 | ** Navigate to Android Application settings | ||
| 21 | ** Navigate to the Crestron Zūm App | ||
| 22 | ** Clear storage for the Crestron Zūm App | ||
| 23 | ** Open the Crestron Zūm App and accept the license agreements | ||
| 24 | ** Connect to the Zūm Room | ||
| 25 | ** When prompted, input a valid pin (default is 2468) |