Crestron Zūm App Overview

Overview

The Crestron Zūm App can be downloaded from the Google Play store. The Crestron Zūm App requires a Bluetooth-capable Android device. The iOS Zūm App does not currently support Zūm Wired room configuration. While Crestron lists Android 5.0 as the minimum OS requirement, Chief Integrations recommends a device with at least Android 10.0 or newer.

Further instructions are available starting at page 10 of the official ZUMNET-JBOX quick start guide (mirror)

Troubleshooting

Problems Connecting to Zūm Room (Error 13)

If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App:

• Verify the ZUMNET-JBOX is in "zum" mode
• Verify that the primary ZUMNET-JBOX for the room is in "master" mode
• Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices)
• If you get an "Error 13" code:
  • Uninstall the app
  • Reboot your phone
  • Reinstall the app
  • Navigate to Android Application settings
  • Navigate to the Crestron Zūm App
  • Clear storage for the Crestron Zūm App
  • Open the Crestron Zūm App and accept the license agreements
  • Connect to the Zūm Room
  • When prompted, input a valid pin (default is 2468)