Crestron Zūm App Overview
Version 2.1 by Alexander Mott on 2022/06/22 22:32
Overview
Further instructions are available in the official ZUMNET-JBOX quick start guide ()
Troubleshooting
Problems Connecting to Zūm Room (Error 13)
If you cannot connect to the Zūm Room (i.e., the primary ZUMNET-JBOX for the room) using the Crestron Zūm App:
- Verify the ZUMNET-JBOX is in "zum" mode
- Verify that the primary ZUMNET-JBOX for the room is in "master" mode
- Confirm you are on an Android device (the iOS app does not currently support Zūm Wired devices)
- If you get an "Error 13" code:
- Uninstall the app
- Reboot your phone
- Reinstall the app
- Navigate to Android Application settings
- Navigate to the Crestron Zūm App
- Clear storage for the Crestron Zūm App
- Open the Crestron Zūm App and accept the license agreements
- Connect to the Zūm Room
- When prompted, input a valid pin (default is 2468)