Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 96.1
edited by Alexander Mott
on 2024/03/19 21:00
Change comment: There is no comment for this version
To version 98.1
edited by Alexander Mott
on 2024/12/02 18:48
Change comment: There is no comment for this version

Summary

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28 28  
29 29  = Connecting to Devices =
30 30  
31 -In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable.
31 +In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable. Devices with authentication enabled (such as any 4-Series processor, RF/Zūm Wireless Gateway, etc.) will require credentials to be configured upon initially connecting to the device and then those credentials will be required when connecting in the future. **It is imperative that the Crestron Agent or Field Tech saves these credentials. Chief Integrations cannot assist without being able to connect to the device. The only way to connect to a device for which the credentials have been lost is to factory reset the device, which may require redoing the start-up from scratch. **
32 32  
33 33  Any Toolbox tool which requires connecting to a device has several buttons and fields at the lower left which relate to device connection:
34 34  
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167 167  1. Discover Devices button - press this to restart the discovery process
168 168  1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
169 169  
170 -(% class="wikigeneratedid" %)
171 171  === Local vs Remote Search ===
172 172  
173 173  When using your laptop to do a Device Discovery, the default option for where to search for Crestron devices is "Local Search". This means that you will only be able to detect devices that are directly on same network as your laptop, even if communication between your laptop and the device is allowed in the network configuration. In these cases it can be useful to do a "Remote Search", which allows the Device Discovery to be performed from a Crestron device that is on a separate network from your laptop. Remote Search can also be done when connected to a device via USB, which makes it useful in situations where there are no open Ethernet ports or where the technician's laptop is not authorized to connect to the LAN.