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Changes for page Toolbox Basics

Last modified by Alexander Mott on 2025/10/30 17:23
From version 96.1
edited by Alexander Mott
on 2024/03/19 21:00
Change comment: There is no comment for this version
To version 102.1
edited by Alexander Mott
on 2025/10/30 17:23
Change comment: There is no comment for this version

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28 28  
29 29  = Connecting to Devices =
30 30  
31 -In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable.
31 +In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable. Devices with authentication enabled (such as any 4-Series processor, RF/Zūm Wireless Gateway, etc.) will require credentials to be configured upon initially connecting to the device and then those credentials will be required when connecting in the future. **It is imperative that the Crestron Agent or Field Tech saves these credentials. Chief Integrations cannot assist without being able to connect to the device. The only way to connect to a device for which the credentials have been lost is to factory reset the device, which may require redoing the start-up from scratch. **
32 32  
33 33  Any Toolbox tool which requires connecting to a device has several buttons and fields at the lower left which relate to device connection:
34 34  
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167 167  1. Discover Devices button - press this to restart the discovery process
168 168  1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
169 169  
170 -(% class="wikigeneratedid" %)
171 171  === Local vs Remote Search ===
172 172  
173 173  When using your laptop to do a Device Discovery, the default option for where to search for Crestron devices is "Local Search". This means that you will only be able to detect devices that are directly on same network as your laptop, even if communication between your laptop and the device is allowed in the network configuration. In these cases it can be useful to do a "Remote Search", which allows the Device Discovery to be performed from a Crestron device that is on a separate network from your laptop. Remote Search can also be done when connected to a device via USB, which makes it useful in situations where there are no open Ethernet ports or where the technician's laptop is not authorized to connect to the LAN.
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270 270  ** These help lists can be further refined by typing out more of the specific command you want to learn about, e.g. ##sr devmgr ?## will show commands related to the ShowRunnerCLC™ device manager
271 271  * Use ##err sys## command to show the error log (up to the last 500 entries), and use the ##clear err## command to clear the log (useful if you are about to restart the program to diagnose errors and don't want to need to sort through which errors are new and which are from the previous startup)
272 272  * Many commands can be shortened by typing just enough letters to make the command unique, e.g. ##sr show loads## can be shortened to ##sr sh lo## and ##setlogoffidletime## can be shortened to ##setl##
273 -* See our [[frequently used commands page>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.Crestron Command Line.WebHome]] and our [[debug program logic page>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Troubleshooting.Debug Program Logic.WebHome]] for some more useful information on using Text Console with ShowRunnerCLC™
272 +* See our [[ShowRunnerCLC™ Command Line Interface>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.Command Line Interface (Text Console).WebHome]] and [[Debug Program Logic>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Troubleshooting.Debug Program Logic.WebHome]] pages for more information on ShowRunnerCLC™ specific commands, or see our [[Frequently Used Crestron Commands>>doc:SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.Crestron Command Line.WebHome]] page for built-in Crestron commands
274 274  
275 275  == File Manager ==
276 276  
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376 376  * The Package Update Tool will notify you of when it is safe to close, but it is recommended to stay connected if possible in order to verify that the firmware update has been completed successfully
377 377  [[image:put4.png||height="336" width="362"]]
378 378  
378 += Crestron Information Gathering Tool =
379 +
380 +{{include reference="SHOWRUNNER™ Setup Guide.Troubleshooting Guide.Advanced Tools.Crestron Info Tool.WebHome"/}}
381 +
379 379  = Miscellaneous Tips =
380 380  
381 381  == VPT COM Server ==