Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 92.1
edited by Alexander Mott
on 2023/12/18 23:08
Change comment: There is no comment for this version
To version 97.1
edited by Alexander Mott
on 2024/12/02 18:44
Change comment: There is no comment for this version

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28 28  
29 29  = Connecting to Devices =
30 30  
31 -In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable.
31 +In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable. Devices with authentication enabled (such as any 4-Series processor, RF/Zūm Wireless Gateway, etc.) will require credentials to be configured upon initially connecting to the device and then those credentials will be required when connecting in the future. **It is imperative that the Crestron Agent or Field Tech saves these credentials. Chief Integrations cannot assist without being able to connect to the device, and the only way to connect to a device for which the credentials have been lost is to factory reset the device, which may require redoing the start-up from scratch. **
32 32  
33 33  Any Toolbox tool which requires connecting to a device has several buttons and fields at the lower left which relate to device connection:
34 34  
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167 167  1. Discover Devices button - press this to restart the discovery process
168 168  1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
169 169  
170 +=== Local vs Remote Search ===
171 +
172 +When using your laptop to do a Device Discovery, the default option for where to search for Crestron devices is "Local Search". This means that you will only be able to detect devices that are directly on same network as your laptop, even if communication between your laptop and the device is allowed in the network configuration. In these cases it can be useful to do a "Remote Search", which allows the Device Discovery to be performed from a Crestron device that is on a separate network from your laptop. Remote Search can also be done when connected to a device via USB, which makes it useful in situations where there are no open Ethernet ports or where the technician's laptop is not authorized to connect to the LAN.
173 +
174 +To do a remote search:
175 +
176 +1. Open Device Discovery Tool as normal
177 +1. Wait for the initial Local Search to conclude
178 +1. Press the button at the bottom of Device Discovery Tool window to select Remote Search
179 +1. In the connection bar that should appear at the bottom of the Device Discovery Tool window, use the pencil icon to input the details of the device you want to use for the search
180 +1*. Any 3-Series and 4-Series processor can be used to perform a remote search, but some devices (such as CEN-GWEXERs and DIN-CENCN-2s) will not work
181 +1. Wait for the Remote Search to conclude
182 +
183 +The below screenshot compares the results of a Local Search from a laptop that is on a 10.44.2.0/24 VLAN to the results of a remote search performed by a processor that is on a 10.44.5.0/24 LAN. Even though the network is configured to allow the laptop on the 10.44.2.0/24 network to connect directly to the processor at 10.44.5.45 on the 10.44.5.0/24 network, we are not able to discover any of the devices on that network when performing a Local Search (left window). When we use the processor for the Remote Search (right window), we are able to discover all 35 devices on t he 10.44.5.0/24 network. 
184 +[[image:local-remote search.png||height="513" width="1121"]]
185 +
170 170  === Export to Address Book ===
171 171  
172 172  Address Books [[image:1702589379487-339.png]] provide a convenient way to easily connect to different devices without memorizing all the different IP addresses and credentials for devices on your network. When an Address Book has been created for a job, you are able to connect to specific devices using the dropdown menu on the lower left of the tool instead of manually inputting the IP address or hostname using the Pencil menu. Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address, and if the device settings are modified then it may be necessary to update your Address Book or create a new one.
local-remote search.png
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1 +XWiki.alexander\.mott@chiefintegrations\.com
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