Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 55.1
edited by Alexander Mott
on 2023/12/14 17:39
Change comment: There is no comment for this version
To version 55.2
edited by Alexander Mott
on 2023/12/14 17:42
Change comment: There is no comment for this version

Summary

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255 255  The Package Update Tool can be used to load .puf files to devices, typically in order to [[update firmware>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome||anchor="HPackageUpdateTool28.puf29"]] or [[load the ShowRunnerCLC™ program>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HProgramLoad"]] to processors. While the Package Update Tool can be opened from within Toolbox, Chief Integrations does not recommend it as loading a .puf file this way will lock Toolbox until the .puf is finished loading to the device. Instead, we recommend to closing Toolbox (or at least closing any Toolbox connections to devices that you intend to update) and double-clicking the .puf file to open the Package Update Tool. This allows you to open multiple instances of the Package Update Tool and load .puf files to multiple devices at once.
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257 +Crestron's Package Update Tool is the most convenient way of performing firmware updates for devices that use .puf files for firmware. The Package Update Tool can be opened from Toolbox, but doing this will lock Toolbox and only allow updating one device at a time, so we recommend instead that you double-click the .puf file directly. Double-clicking a .puf file will allow you to open multiple instance of the Package Update Tool and enable updating multiple devices simultaneously. Once again, **be careful when updating multiple devices simultaneously not to do anything that would disrupt your connection to a device while transferring the .puf file, nor should you do anything that could result in the device rebooting while it is mid-update**.
258 +
259 +* Locate the firmware .puf file in Windows Explorer
260 +* Double-click the .puf file to open the Package Update Tool
261 +[[image:put1.png||height="386" width="416"]]
262 +* Use the Address Book or the Pencil icon to connect to your processor and wait for it to connect
263 +* Verify that the correct .puf and target device are selected
264 +** Verify the information under "Package Info" matches what is expected for the desired firmware, and re-select the .puf using the "Select..." button if the information is incorrect
265 +** Verify that the information under "Target" matches the device to be updated, and re-select the device using the Address Book or Pencil icon if it is incorrect
266 +[[image:put2.png||height="365" width="393"]]
267 +* Once you have verified all the information is correct and the Package Update Tool has run its check to see that the firmware is compatible with the device, click the "Update" button to begin the update
268 +[[image:put3.png||height="340" width="366"]]
269 +* The Package Update Tool will notify you of when it is safe to close, but it is recommended to stay connected if possible in order to verify that the firmware update has been completed successfully
270 +[[image:put4.png||height="336" width="362"]]
271 +
257 257  Please see our other pages on [[firmware updates>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Updating Firmware.WebHome||anchor="HPackageUpdateTool28.puf29"]] and [[loading the ShowRunnerCLC™ program>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.Processor Setup.WebHome||anchor="HProgramLoad"]] for more detailed information on how to use the Package Update Tool.
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259 259  = Miscellaneous Tips =