Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 50.2
edited by Alexander Mott
on 2023/12/13 20:05
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To version 46.2
edited by Alexander Mott
on 2023/12/12 22:27
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123 123  
124 124  == Troubleshooting a Failed Connection ==
125 125  
126 -Sometimes, a connection attempt will fail and you will need to do some troubleshooting to figure out why exactly the connection could not be established. Toolbox will give different error messages, though sometimes it can be helpful to attempt to connect with another software such as PuTTY just in case the error message is more informative from the alternate software.
127 -
128 128  "Device refused to identify"
129 129  
130 130  * This message typically means that the device is not online or could not be connected to
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149 149  
150 150  = Basic Tool Usage =
151 151  
150 +(% class="box warningmessage" %)
151 +(((
152 +This section is under construction: please check back at alater date for more information on using tools in Toolbox
153 +)))
154 +
152 152  == Device Discovery Tool ==
153 153  
154 154  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
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164 164  1. Discover Devices button - press this to restart the discovery process
165 165  1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
166 166  
167 -=== Export to Address Book ===
168 -
169 -Address Books provide a convenient way to easily connect to different devices without memorizing all the different IP addresses and credentials for devices on your network. When an Address Book has been created for a job, you are able to connect to specific devices using the Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
170 -
171 -
172 -To generate an Address Book in Toolbox:
173 -
174 -1. Connect to the lighting network and open Device Discovery Tool in Toolbox
175 -1. The Device Discovery tool will automatically report how many Ethernet devices have been discovered
176 -1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
177 -1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
178 -1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
179 -1*. If some devices are missing and you are not filtering the results, then there may be an issue with your DHCP server settings or the network wiring
180 -1. Click the "Export..." button below the list of discovered devices
181 -1*. If this button says "Address Book", then Toolbox needs to be updated
182 -1*. Ensure that you are not filtering out any devices or that you have only filtered out the devices you want to be filtered out
183 -[[image:export.png]]
184 -1. Click the Write Device Summary button and save the Device Summary to your computer
185 -1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
186 -1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
187 -1**. Note that this .csv will have whitespace, so it may be beneficial to "clean" it using Excel's "=TRIM()" function
188 -
189 -To edit a previously created Address Book:
190 -
191 191  === Export to Device Summary ===
192 192  
193 193  The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values of all networked devices, and is useful to capture which devices are online, what their current IP and hostname settings are, what version of firmware they are on, and their MAC address and serial number.
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199 199  1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
200 200  1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
201 201  1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
202 -1*. If some devices are missing and you are not filtering the results, then there may be an issue with your DHCP server settings or the network wiring
181 +1*. If some devices are missing, there may be an issue with your DHCP server settings or the network wiring
203 203  1. Click the "Export..." button below the list of discovered devices
204 204  1*. If this button says "Address Book", then Toolbox needs to be updated
205 -1*. Ensure that you are not filtering out any devices or that you have only filtered out the devices you want to be filtered out
206 -[[image:export.png]]
207 207  1. Click the Write Device Summary button and save the Device Summary to your computer
208 208  1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
209 209  1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
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216 216  * DeviceSummary.csv:
217 217  [[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487132138-904.png?rev=1.1||alt="1655487132138-904.png"]]
218 218  
196 +=== Export to Address Book ===
197 +
219 219  (% class="box warningmessage" %)
220 220  (((
221 -This section is under construction: please check back at a later date for more information
200 +This section is under construction: please check back at a later date for more information on using the Address Book
222 222  )))
223 223  
224 -=== Text Console ===
203 +Address Books are useful ways of managing multiple jobs that each have many devices.
225 225  
226 -== File Manager ==
205 +Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
227 227  
228 -== Network Device Tree View ==
207 +== Text Console ==
229 229  
230 -See our [[device addressing>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome||anchor="HNetworkDeviceTreeView"]] page for more specific information on how to use the Network Device Tree View for device addressing purposes.
209 +== File Manager ==
231 231  
232 232  == Script Manager ==
233 233  
213 +== Network Device Tree View ==
214 +
234 234  = Miscellaneous =
235 235  
236 236  == VPT COM Server ==
export.png
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1 -XWiki.alexander\.mott@chiefintegrations\.com
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