Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 48.1
edited by Alexander Mott
on 2023/12/12 22:45
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To version 45.3
edited by Alexander Mott
on 2023/12/12 22:26
Change comment: There is no comment for this version

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121 121  1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
122 122  1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
123 123  
124 -== Troubleshooting a Failed Connection ==
125 -
126 -Sometimes, a connection attempt will fail and you will need to do some troubleshooting to figure out why exactly the connection could not be established. Toolbox will give different error messages, though sometimes it can be helpful to attempt to connect with another software such as PuTTY just in case the error message is more informative from the alternate software.
127 -
128 -"Device refused to identify"
129 -
130 -* This message typically means that the device is not online or could not be connected to
131 -* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
132 -** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
133 -** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
134 -** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
135 -*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
136 -*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
137 -*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
138 -*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
139 -*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
140 -
141 -"Device not found in database"
142 -
143 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
144 -
145 -See our FAQ for additional tips:
146 -
147 -* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
148 -* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
149 -
150 -= Basic Tool Usage =
151 -
152 152  == Device Discovery Tool ==
153 153  
154 154  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
... ... @@ -194,23 +194,52 @@
194 194  
195 195  (% class="box warningmessage" %)
196 196  (((
197 -This section is under construction: please check back at a later date for more information
169 +This section is under construction: please check back at a later date for more information on using the Address Book
198 198  )))
199 199  
200 -Address Books provide a convenient way to easily connect to different devices without the need to remember different IP addresses or credentials.
172 +Address Books are useful ways of managing multiple jobs that each have many devices.
201 201  
202 202  Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
203 203  
204 -== Text Console ==
176 +== Troubleshooting a Failed Connection ==
205 205  
206 -== File Manager ==
178 +"Device refused to identify"
207 207  
208 -== Network Device Tree View ==
180 +* This message typically means that the device is not online or could not be connected to
181 +* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
182 +** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
183 +** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
184 +** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
185 +*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
186 +*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
187 +*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
188 +*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
189 +*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
209 209  
210 -See our other pages on [[device addressing>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome||anchor="HNetworkDeviceTreeView"]] and [[verifying online status>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Verifying Online Status.WebHome||anchor="HNetworkDeviceTreeView"]] for more specific information on how to use the Network Device Tree View for those purposes.
191 +"Device not found in database"
211 211  
193 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
194 +
195 +See our FAQ for additional tips:
196 +
197 +* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
198 +* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
199 +
200 += Basic Tool Usage =
201 +
202 +(% class="box warningmessage" %)
203 +(((
204 +This section is under construction: please check back at alater date for more information on using tools in Toolbox
205 +)))
206 +
207 +== Text Console ==
208 +
209 +== File Manager ==
210 +
212 212  == Script Manager ==
213 213  
213 +== Network Device Tree View ==
214 +
214 214  = Miscellaneous =
215 215  
216 216  == VPT COM Server ==