Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 46.3
edited by Alexander Mott
on 2023/12/12 22:29
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To version 42.1
edited by Alexander Mott
on 2023/04/10 19:37
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28 28  
29 29  = Connecting to Devices =
30 30  
31 -In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable.
31 +In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection.
32 32  
33 33  Any Toolbox tool which requires connecting to a device has several buttons and fields at the lower left which relate to device connection:
34 34  
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84 84  1*. If the lighting network is on the building LAN, then you may need to reach out to the building's IT department for instructions on how to access the lighting network or VLAN.
85 85  1. Use a Cat 5a or Cat 6 cable to connect your laptop to the lighting network at an open port
86 86  1*. Most newer laptops will require some sort of adapter in order to connect to a Cat 5a/6 cable
87 -1. Configure your laptop's network settings ([[FAQ page>>https://wiki.chiefintegrations.com/FAQ/How%20do%20I%20change%20my%20computer%27s%20network%20settings]]) to be compatible with the lighting network:
87 +1. Configure your laptop's network settings to be compatible with the lighting network:
88 88  11. Navigate to Control Panel>Network and Internet>Network Connections
89 89  11. Locate the network adapter that is connected to the lighting network
90 90  11. Right click the network adapter and click "Properties"
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106 106  11*1*. You can verify this by opening the Windows Command Line tool and running "ipconfig" command to view your current adapter settings
107 107  1. Open Toolbox and then open the desired tool
108 108  1. Connect to the device:
109 -1*. If you have created an address book (see [[Export to Address Book>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HExporttoAddressBook"]] below), then select the device from the drop down menu
109 +1*. If you have created an address book, then select the device from the drop down menu
110 110  1*. If you have not created an address book, then you should click the Pencil Icon to open the Manual Connection Menu:
111 111  1*1. Leave the connection type as "TCP"
112 -1*1. Type in the IP address or Hostname of the device you wish to connect to
112 +1*1. Type in the IP address of the device you wish to connect to
113 113  1*1. Generally, the "Auto Detect" box should be left at "Auto Detect", though if you know what type of connection you need then you can manually change it
114 -1*1*. CEN-GWEXERs with Authentication enabled require manually setting the connection type to "TSL/SSL"
115 115  1*1. Leave Model, Hostname, and Serial fields blank
116 116  1*1. If the device has authentication enabled, expand the Advanced options and input the username and password
117 117  1*1. Click "OK"
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121 121  1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
122 122  1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
123 123  
124 -== Troubleshooting a Failed Connection ==
125 -
126 -Sometimes, a connection attempt will fail and you will need to do some troubleshooting to figure out why exactly the connection could not be established. Toolbox will give different error messages, though sometimes it can be helpful to attempt to connect with another software such as PuTTY just in case the error message is more informative from the alternate software.
127 -
128 -"Device refused to identify"
129 -
130 -* This message typically means that the device is not online or could not be connected to
131 -* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
132 -** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
133 -** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
134 -** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
135 -*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
136 -*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
137 -*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
138 -*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
139 -*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
140 -
141 -"Device not found in database"
142 -
143 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
144 -
145 -See our FAQ for additional tips:
146 -
147 -* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
148 -* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
149 -
150 -= Basic Tool Usage =
151 -
152 -(% class="box warningmessage" %)
153 -(((
154 -This section is under construction: please check back at alater date for more information on using tools in Toolbox
155 -)))
156 -
157 157  == Device Discovery Tool ==
158 158  
159 159  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
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186 186  1. Click the Write Device Summary button and save the Device Summary to your computer
187 187  1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
188 188  1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
189 -1**. Note that this .csv will have whitespace, so it may be beneficial to "clean" it using Excel's "=TRIM()" function
190 190  
191 191  Below is an example of a Device Summary for a fully-configured Zūm Wired job:
192 192  
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206 206  
207 207  Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
208 208  
174 +== Troubleshooting a Failed Connection ==
175 +
176 +"Device refused to identify"
177 +
178 +* This message typically means that the device is not online or could not be connected to
179 +* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
180 +
181 +"Device not found in database"
182 +
183 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
184 +
185 += Basic Tool Usage =
186 +
187 +(% class="box warningmessage" %)
188 +(((
189 +This section is under construction: please check back at alater date for more information on using tools in Toolbox
190 +)))
191 +
209 209  == Text Console ==
210 210  
211 211  == File Manager ==
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220 220  
221 221  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
222 222  
223 -Occasionally, something might go wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
206 +Occasionally, something goes wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
224 224  
225 225  1. Close Crestron Toolbox
226 226  1. Press CTRL+SHIFT+ESC to open Windows Task Manager