Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 46.2
edited by Alexander Mott
on 2023/12/12 22:27
Change comment: There is no comment for this version
To version 50.2
edited by Alexander Mott
on 2023/12/13 20:05
Change comment: (Autosaved)

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123 123  
124 124  == Troubleshooting a Failed Connection ==
125 125  
126 +Sometimes, a connection attempt will fail and you will need to do some troubleshooting to figure out why exactly the connection could not be established. Toolbox will give different error messages, though sometimes it can be helpful to attempt to connect with another software such as PuTTY just in case the error message is more informative from the alternate software.
127 +
126 126  "Device refused to identify"
127 127  
128 128  * This message typically means that the device is not online or could not be connected to
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147 147  
148 148  = Basic Tool Usage =
149 149  
150 -(% class="box warningmessage" %)
151 -(((
152 -This section is under construction: please check back at alater date for more information on using tools in Toolbox
153 -)))
154 -
155 155  == Device Discovery Tool ==
156 156  
157 157  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
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167 167  1. Discover Devices button - press this to restart the discovery process
168 168  1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
169 169  
167 +=== Export to Address Book ===
168 +
169 +Address Books provide a convenient way to easily connect to different devices without memorizing all the different IP addresses and credentials for devices on your network. When an Address Book has been created for a job, you are able to connect to specific devices using the Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
170 +
171 +
172 +To generate an Address Book in Toolbox:
173 +
174 +1. Connect to the lighting network and open Device Discovery Tool in Toolbox
175 +1. The Device Discovery tool will automatically report how many Ethernet devices have been discovered
176 +1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
177 +1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
178 +1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
179 +1*. If some devices are missing and you are not filtering the results, then there may be an issue with your DHCP server settings or the network wiring
180 +1. Click the "Export..." button below the list of discovered devices
181 +1*. If this button says "Address Book", then Toolbox needs to be updated
182 +1*. Ensure that you are not filtering out any devices or that you have only filtered out the devices you want to be filtered out
183 +[[image:export.png]]
184 +1. Click the Write Device Summary button and save the Device Summary to your computer
185 +1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
186 +1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
187 +1**. Note that this .csv will have whitespace, so it may be beneficial to "clean" it using Excel's "=TRIM()" function
188 +
189 +To edit a previously created Address Book:
190 +
170 170  === Export to Device Summary ===
171 171  
172 172  The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values of all networked devices, and is useful to capture which devices are online, what their current IP and hostname settings are, what version of firmware they are on, and their MAC address and serial number.
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178 178  1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
179 179  1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
180 180  1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
181 -1*. If some devices are missing, there may be an issue with your DHCP server settings or the network wiring
202 +1*. If some devices are missing and you are not filtering the results, then there may be an issue with your DHCP server settings or the network wiring
182 182  1. Click the "Export..." button below the list of discovered devices
183 183  1*. If this button says "Address Book", then Toolbox needs to be updated
205 +1*. Ensure that you are not filtering out any devices or that you have only filtered out the devices you want to be filtered out
206 +[[image:export.png]]
184 184  1. Click the Write Device Summary button and save the Device Summary to your computer
185 185  1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
186 186  1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
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193 193  * DeviceSummary.csv:
194 194  [[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487132138-904.png?rev=1.1||alt="1655487132138-904.png"]]
195 195  
196 -=== Export to Address Book ===
197 -
198 198  (% class="box warningmessage" %)
199 199  (((
200 -This section is under construction: please check back at a later date for more information on using the Address Book
221 +This section is under construction: please check back at a later date for more information
201 201  )))
202 202  
203 -Address Books are useful ways of managing multiple jobs that each have many devices.
224 +=== Text Console ===
204 204  
205 -Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
226 +== File Manager ==
206 206  
207 -== Text Console ==
228 +== Network Device Tree View ==
208 208  
209 -== File Manager ==
230 +See our [[device addressing>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome||anchor="HNetworkDeviceTreeView"]] page for more specific information on how to use the Network Device Tree View for device addressing purposes.
210 210  
211 211  == Script Manager ==
212 212  
213 -== Network Device Tree View ==
214 -
215 215  = Miscellaneous =
216 216  
217 217  == VPT COM Server ==
export.png
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1 +XWiki.alexander\.mott@chiefintegrations\.com
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