Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 45.3
edited by Alexander Mott
on 2023/12/12 22:26
Change comment: There is no comment for this version
To version 46.3
edited by Alexander Mott
on 2023/12/12 22:29
Change comment: There is no comment for this version

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121 121  1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
122 122  1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
123 123  
124 +== Troubleshooting a Failed Connection ==
125 +
126 +Sometimes, a connection attempt will fail and you will need to do some troubleshooting to figure out why exactly the connection could not be established. Toolbox will give different error messages, though sometimes it can be helpful to attempt to connect with another software such as PuTTY just in case the error message is more informative from the alternate software.
127 +
128 +"Device refused to identify"
129 +
130 +* This message typically means that the device is not online or could not be connected to
131 +* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
132 +** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
133 +** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
134 +** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
135 +*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
136 +*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
137 +*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
138 +*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
139 +*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
140 +
141 +"Device not found in database"
142 +
143 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
144 +
145 +See our FAQ for additional tips:
146 +
147 +* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
148 +* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
149 +
150 += Basic Tool Usage =
151 +
152 +(% class="box warningmessage" %)
153 +(((
154 +This section is under construction: please check back at alater date for more information on using tools in Toolbox
155 +)))
156 +
124 124  == Device Discovery Tool ==
125 125  
126 126  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
... ... @@ -173,37 +173,6 @@
173 173  
174 174  Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
175 175  
176 -== Troubleshooting a Failed Connection ==
177 -
178 -"Device refused to identify"
179 -
180 -* This message typically means that the device is not online or could not be connected to
181 -* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
182 -** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
183 -** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
184 -** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
185 -*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
186 -*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
187 -*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
188 -*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
189 -*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
190 -
191 -"Device not found in database"
192 -
193 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
194 -
195 -See our FAQ for additional tips:
196 -
197 -* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
198 -* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
199 -
200 -= Basic Tool Usage =
201 -
202 -(% class="box warningmessage" %)
203 -(((
204 -This section is under construction: please check back at alater date for more information on using tools in Toolbox
205 -)))
206 -
207 207  == Text Console ==
208 208  
209 209  == File Manager ==