Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48

From 45.1 to 45.2 From 46.2 to 46.3

From version 45.2

edited by Alexander Mott
on 2023/12/12 22:23

Change comment: (Autosaved)

To version 46.2

edited by Alexander Mott
on 2023/12/12 22:27

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@@ -106,11 +106,12 @@
 *1*. You can verify this by opening the Windows Command Line tool and running "ipconfig" command to view your current adapter settings
 . Open Toolbox and then open the desired tool
 . Connect to the device:
--1*. If you have created an address book (see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HExporttoAddressBook"]] below), then select the device from the drop down menu
++1*. If you have created an address book (see [[Export to Address Book>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HExporttoAddressBook"]] below), then select the device from the drop down menu
 *. If you have not created an address book, then you should click the Pencil Icon to open the Manual Connection Menu:
 *1. Leave the connection type as "TCP"
--1*1. Type in the IP address of the device you wish to connect to
++1*1. Type in the IP address or Hostname of the device you wish to connect to
 *1. Generally, the "Auto Detect" box should be left at "Auto Detect", though if you know what type of connection you need then you can manually change it
++1*1*. CEN-GWEXERs with Authentication enabled require manually setting the connection type to "TSL/SSL"
 *1. Leave Model, Hostname, and Serial fields blank
 *1. If the device has authentication enabled, expand the Advanced options and input the username and password
 *1. Click "OK"
@@ -120,6 +120,37 @@
 *. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
 *. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
++== Troubleshooting a Failed Connection ==
++
++"Device refused to identify"
++
++* This message typically means that the device is not online or could not be connected to
++* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
++** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
++** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
++** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
++*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
++*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
++*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
++*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
++*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
++
++"Device not found in database"
++
++* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
++
++See our FAQ for additional tips:
++
++* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
++* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
++
++= Basic Tool Usage =
++
++(% class="box warningmessage" %)
++(((
++This section is under construction: please check back at alater date for more information on using tools in Toolbox
++)))
++
  == Device Discovery Tool ==
  Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
@@ -172,37 +172,6 @@
  Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
--== Troubleshooting a Failed Connection ==
--
--"Device refused to identify"
--
--* This message typically means that the device is not online or could not be connected to
--* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
--** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
--** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
--** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
--*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
--*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
--*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
--*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
--*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
--
--"Device not found in database"
--
--* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
--
--See our FAQ for additional tips:
--
--* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
--* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
--
--= Basic Tool Usage =
--
--(% class="box warningmessage" %)
--(((
--This section is under construction: please check back at alater date for more information on using tools in Toolbox
--)))
--
  == Text Console ==
  == File Manager ==