Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 45.1
edited by Alexander Mott
on 2023/12/08 19:23
Change comment: There is no comment for this version
To version 43.1
edited by Alexander Mott
on 2023/12/08 18:58
Change comment: There is no comment for this version

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177 177  "Device refused to identify"
178 178  
179 179  * This message typically means that the device is not online or could not be connected to
180 -* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
181 -** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
182 -** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
183 -** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
184 -*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
185 -*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
186 -*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
187 -*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
188 -*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
180 +* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
189 189  
190 190  "Device not found in database"
191 191  
192 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
184 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
193 193  
194 194  = Basic Tool Usage =
195 195  
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212 212  
213 213  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
214 214  
215 -Occasionally, something might go wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
207 +Occasionally, something goes wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
216 216  
217 217  1. Close Crestron Toolbox
218 218  1. Press CTRL+SHIFT+ESC to open Windows Task Manager