Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 43.1
edited by Alexander Mott
on 2023/12/08 18:58
Change comment: There is no comment for this version
To version 45.3
edited by Alexander Mott
on 2023/12/12 22:26
Change comment: There is no comment for this version

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28 28  
29 29  = Connecting to Devices =
30 30  
31 -In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection.
31 +In order to connect to any lighting devices, your computer must be physically connected to the lighting device or the lighting network. Typically, this is achieved via TCP (i.e. Ethernet or WiFi) or USB (usually a USB-A to USB-B cable), though some older devices may require an RS-232 serial connection or a different USB cable.
32 32  
33 33  Any Toolbox tool which requires connecting to a device has several buttons and fields at the lower left which relate to device connection:
34 34  
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84 84  1*. If the lighting network is on the building LAN, then you may need to reach out to the building's IT department for instructions on how to access the lighting network or VLAN.
85 85  1. Use a Cat 5a or Cat 6 cable to connect your laptop to the lighting network at an open port
86 86  1*. Most newer laptops will require some sort of adapter in order to connect to a Cat 5a/6 cable
87 -1. Configure your laptop's network settings to be compatible with the lighting network:
87 +1. Configure your laptop's network settings ([[FAQ page>>https://wiki.chiefintegrations.com/FAQ/How%20do%20I%20change%20my%20computer%27s%20network%20settings]]) to be compatible with the lighting network:
88 88  11. Navigate to Control Panel>Network and Internet>Network Connections
89 89  11. Locate the network adapter that is connected to the lighting network
90 90  11. Right click the network adapter and click "Properties"
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106 106  11*1*. You can verify this by opening the Windows Command Line tool and running "ipconfig" command to view your current adapter settings
107 107  1. Open Toolbox and then open the desired tool
108 108  1. Connect to the device:
109 -1*. If you have created an address book, then select the device from the drop down menu
109 +1*. If you have created an address book (see [[Export to Address Book>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HExporttoAddressBook"]] below), then select the device from the drop down menu
110 110  1*. If you have not created an address book, then you should click the Pencil Icon to open the Manual Connection Menu:
111 111  1*1. Leave the connection type as "TCP"
112 -1*1. Type in the IP address of the device you wish to connect to
112 +1*1. Type in the IP address or Hostname of the device you wish to connect to
113 113  1*1. Generally, the "Auto Detect" box should be left at "Auto Detect", though if you know what type of connection you need then you can manually change it
114 +1*1*. CEN-GWEXERs with Authentication enabled require manually setting the connection type to "TSL/SSL"
114 114  1*1. Leave Model, Hostname, and Serial fields blank
115 115  1*1. If the device has authentication enabled, expand the Advanced options and input the username and password
116 116  1*1. Click "OK"
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177 177  "Device refused to identify"
178 178  
179 179  * This message typically means that the device is not online or could not be connected to
180 -* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
181 +* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
182 +** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
183 +** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
184 +** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
185 +*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
186 +*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
187 +*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
188 +*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
189 +*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
181 181  
182 182  "Device not found in database"
183 183  
184 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
193 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
185 185  
195 +See our FAQ for additional tips:
196 +
197 +* [[I can't connect to my processor via Ethernet?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%20my%20processor%20via%20Ethernet]]
198 +* [[I can't connect to a 4-Series processor via USB?>>https://wiki.chiefintegrations.com/FAQ/I%20can%27t%20connect%20to%204-Series%20processor%20via%20USB]]
199 +
186 186  = Basic Tool Usage =
187 187  
188 188  (% class="box warningmessage" %)
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204 204  
205 205  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
206 206  
207 -Occasionally, something goes wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
221 +Occasionally, something might go wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
208 208  
209 209  1. Close Crestron Toolbox
210 210  1. Press CTRL+SHIFT+ESC to open Windows Task Manager