Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 43.1
edited by Alexander Mott
on 2023/12/08 18:58
Change comment: There is no comment for this version
To version 45.1
edited by Alexander Mott
on 2023/12/08 19:23
Change comment: There is no comment for this version

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... ... @@ -177,11 +177,19 @@
177 177  "Device refused to identify"
178 178  
179 179  * This message typically means that the device is not online or could not be connected to
180 -* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
180 +* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
181 +** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
182 +** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
183 +** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
184 +*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
185 +*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
186 +*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
187 +*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
188 +*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
181 181  
182 182  "Device not found in database"
183 183  
184 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
192 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
185 185  
186 186  = Basic Tool Usage =
187 187  
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204 204  
205 205  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
206 206  
207 -Occasionally, something goes wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
215 +Occasionally, something might go wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
208 208  
209 209  1. Close Crestron Toolbox
210 210  1. Press CTRL+SHIFT+ESC to open Windows Task Manager