Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 41.1
edited by Alexander Mott
on 2023/03/28 19:01
Change comment: There is no comment for this version
To version 45.1
edited by Alexander Mott
on 2023/12/08 19:23
Change comment: There is no comment for this version

Summary

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152 152  1. Click the Write Device Summary button and save the Device Summary to your computer
153 153  1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
154 154  1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
155 +1**. Note that this .csv will have whitespace, so it may be beneficial to "clean" it using Excel's "=TRIM()" function
155 155  
156 156  Below is an example of a Device Summary for a fully-configured Zūm Wired job:
157 157  
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169 169  
170 170  Address Books are useful ways of managing multiple jobs that each have many devices.
171 171  
172 -Note that when exporting devices to the Address Book, it is possible to add devices by either
173 +Note that when exporting devices to the Address Book, it is possible to add devices by either Hostname or by IP Address. On systems with a DHCP server, it is recommended to add devices by Hostname, but only after the final hostnames have been set for all devices.
173 173  
174 174  == Troubleshooting a Failed Connection ==
175 175  
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176 176  "Device refused to identify"
177 177  
178 178  * This message typically means that the device is not online or could not be connected to
179 -* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
180 +* This message may also occur when a device has blocked your username or IP address due to making too many incorrect login attempts
181 +** IP addresses are blocked for 24 hours by default, but you can attempt to circumvent this block by changing your IP address and trying again
182 +** Users are blocked for 30 minutes by default, and it is only possible to circumvent this if another user has already been created, otherwise you must wait for the block to expire before connecting again
183 +** The below commands are useful if you are able to connect to the processor through some other means (specific commands may vary depending on the device):
184 +*** ##listblockedip## and ##remblockedip## commands can be used to view/unblock an IP address
185 +*** ##listlockeduser## and ##remlockeduser## commands can be used to view/unblock specific users
186 +*** ##setloginattempts## and ##setlockouttime## commands can be used to modify how many login attempts are allowed before blocking an IP address and how long an address will be blocked
187 +*** ##setuserloginattempts## and ##setuserlockouttime## commands are used to modify how many login attempts are allowed before blocking a user and how long that user will be blocked
188 +*** ##setlogoffidletime## command can be used to modify how long you can be inactive before the processor automatically logs you out
180 180  
181 181  "Device not found in database"
182 182  
183 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
192 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure that Toolbox and all installed Crestron components are up-to-date
184 184  
185 185  = Basic Tool Usage =
186 186  
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203 203  
204 204  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
205 205  
206 -Occasionally, something goes wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
215 +Occasionally, something might go wrong with the VPT COM Server process which will prevent Toolbox from functioning correctly. To solve this problem, take the following steps:
207 207  
208 208  1. Close Crestron Toolbox
209 209  1. Press CTRL+SHIFT+ESC to open Windows Task Manager