Changes for page Toolbox Basics
Last modified by Alexander Mott on 2024/03/19 21:00
From version 36.1
edited by Alexander Mott
on 2023/03/28 17:43
on 2023/03/28 17:43
Change comment:
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To version 28.1
edited by Alexander Mott
on 2023/02/08 22:08
on 2023/02/08 22:08
Change comment:
There is no comment for this version
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... ... @@ -120,84 +120,26 @@ 120 120 1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to 121 121 1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below 122 122 123 -== Device Discovery Tool == 123 +== Device Discovery Tool and Address Book == 124 124 125 -Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI: 126 - 127 - 128 -[[image:device discovery tool numbered.png]] 129 - 130 -1. Device Model - gives the specific model of the device type 131 -1. Device Type - gives an idea of what function the device serves ("Control System", "AV", "Lighting", etc.) 132 -1. Connection and Firmware Information 133 -1*. Ethernet connected devices give their hostname, IP address, and firmware version 134 -1*. USB connected devices give their hostname, serial number, and firmware version 135 -1. Discovery Summary - gives a summary of how long it took to discover devices and how many devices were discovered at each connection type 136 -1. Discover Devices button - press this to restart the discovery process 137 -1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below) 138 - 139 -=== Export to Device Summary === 140 - 141 -The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values of all networked devices, and is useful to capture which devices are online, what their current IP and hostname settings are, what version of firmware they are on, and their MAC address and serial number. 142 - 143 -To generate a Device Summary in Toolbox: 144 - 145 -1. Connect to the lighting network and open Device Discovery Tool in Toolbox 146 -1. The Device Discovery tool will automatically report how many Ethernet devices have been discovered 147 -1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc. 148 -1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool 149 -1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network 150 -1*. If some devices are missing, there may be an issue with your DHCP server settings or the network wiring 151 -1. Click the "Export..." button below the list of discovered devices 152 -1*. If this button says "Address Book", then Toolbox needs to be updated 153 -1. Click the Write Device Summary button and save the Device Summary to your computer 154 -1*. Though saved as a text file, the Device Summary is actually a table of comma separated values 155 -1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc 156 - 157 -Below is an example of a Device Summary for a fully-configured Zūm Wired job: 158 - 159 -* DeviceSummary.txt: 160 -[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487020590-542.png?rev=1.1||alt="1655487020590-542.png"]] 161 -* DeviceSummary.csv: 162 -[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487132138-904.png?rev=1.1||alt="1655487132138-904.png"]] 163 - 164 -=== Export to Address Book === 165 - 166 -(% class="box warningmessage" %) 167 -((( 168 -This section is under construction: please check back at a later date for more information on using the Address Book 169 -))) 170 - 171 171 Address Books are useful ways of managing multiple jobs that each have many devices. 172 172 173 -Note that when exporting devices to the Address Book, it is possible to add devices by either 174 - 175 175 == Troubleshooting a Failed Connection == 176 176 177 -"Device refused to identify" 129 +"Device refused to identify" (also happens if too many login attempts are made with the wrong username/password) 178 178 179 -* This message typically means that the device is not online or could not be connected to 180 -* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again. 181 - 182 182 "Device not found in database" 183 183 184 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date 185 - 186 186 = Basic Tool Usage = 187 187 188 -(% class="box warningmessage" %) 189 -((( 190 -This section is under construction: please check back at alater date for more information on using tools in Toolbox 191 -))) 192 - 193 193 == Text Console == 194 194 195 -== File Manager == 196 - 197 197 == Network Device Tree View == 198 198 199 -= Miscellaneous =139 += Toolbox Quirks = 200 200 141 +Toolbox has some unique quirks that can sometimes cause issues. 142 + 201 201 == VPT COM Server == 202 202 203 203 Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]] ... ... @@ -212,10 +212,14 @@ 212 212 1*. If the VptCOMServer process is still running after Toolbox has closed, select it in Task Manager and press End Process to stop it 213 213 1. Once VptCOMServer is stopped, open Toolbox and see if your issues have been resolved 214 214 215 -== Alternatives to Specific Toolbox Tools==157 +== Text Console Alternatives == 216 216 217 - Sometimesit isnecessaryto connecttoaCrestronevicefor troubleshooting using a computerthateitherdoesnotor cannothaveToolboxinstalled onit. Intheseinstances,third-party softwarecanbe usedto replacesome ofthe Tools inToolbox inorderto allowimmediatetroubleshootingof thelightingcontrolsystem.159 +[[PuTTY>>https://www.putty.org/]] is a free and open-source Telnet and SSH client/terminal emulator which is capable of connecting to Crestron devices over TCP/IP. 218 218 219 - The Text Console tool can be substituted with[[PuTTY>>https://www.putty.org/]], a free and open-source Telnet andSSH client/terminal emulator. [[SecureCRT>>https://www.vandyke.com/products/securecrt/]] is anotheroptionwith somemore capabilitythan PuTTY, butnotethat it is apaid software which requires alicense touse. The File Managementtoolcan be substituted with [[WinSCP>>https://winscp.net/eng/index.php]], [[FileZilla>>https://filezilla-project.org/]],or [[CyberDuck>>https://cyberduck.io/]].These are all free FTP/SFTP clientsthat dot require anylicense to use.161 +[[SecureCRT>>https://www.vandyke.com/products/securecrt/]] is a paid terminal emulator that is also a good alternative to Text Console. 220 220 221 -Note that any Text Console or File Management alternatives are only suitable when connecting to Crestron devices over TCP/IP (Ethernet). When connecting to a Crestron device using these third-party programs, use port 22. Connecting to Crestron devices over USB is only possible using Toolbox because these devices do not use a standard communications protocol for USB communications. 163 +Note that any Text Console alternatives are only suitable when connecting to Crestron devices over TCP/IP (Ethernet). Connecting to Crestron devices over USB is only possible using Toolbox because these devices do not use a standard communications protocol for USB communications. 164 + 165 +== File Management Alternatives == 166 + 167 +== Package Update Tool Alternatives ==
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