Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 35.1
edited by Alexander Mott
on 2023/03/28 14:51
Change comment: There is no comment for this version
To version 33.2
edited by Alexander Mott
on 2023/03/28 14:33
Change comment: There is no comment for this version

Summary

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138 138  
139 139  === Export to Device Summary ===
140 140  
141 -The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values of all networked devices, and is useful to capture which devices are online, what their current IP and hostname settings are, what version of firmware they are on, and their MAC address and serial number.
141 +The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values
142 142  
143 -To generate a Device Summary in Toolbox:
144 -
145 -1. Connect to the lighting network and open Device Discovery Tool in Toolbox
146 -1. The Device Discovery tool will automatically report how many Ethernet devices have been discovered
147 -1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
148 -1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
149 -1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
150 -1*. If some devices are missing, there may be an issue with your DHCP server settings or the network wiring
151 -1. Click the "Export..." button below the list of discovered devices
152 -1*. If this button says "Address Book", then Toolbox needs to be updated
153 -1. Click the Write Device Summary button and save the Device Summary to your computer
154 -1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
155 -1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
156 -
157 -Below is an example of a Device Summary for a fully-configured Zūm Wired job:
158 -
159 -* DeviceSummary.txt:
160 -[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487020590-542.png?rev=1.1||alt="1655487020590-542.png"]]
161 -* DeviceSummary.csv:
162 -[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487132138-904.png?rev=1.1||alt="1655487132138-904.png"]]
163 -
164 164  === Export to Address Book ===
165 165  
166 166  Address Books are useful ways of managing multiple jobs that each have many devices.
167 167  
168 -Note that when exporting devices to the Address Book, it is possible to add devices by either
169 -
170 170  == Troubleshooting a Failed Connection ==
171 171  
172 -"Device refused to identify"
149 +"Device refused to identify" (also happens if too many login attempts are made with the wrong username/password)
173 173  
174 -* This message typically means that the device is not online or could not be connected to
175 -* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
176 -
177 177  "Device not found in database"
178 178  
179 -* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
180 -
181 181  = Basic Tool Usage =
182 182  
183 183  == Text Console ==