Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 34.1
edited by Alexander Mott
on 2023/03/28 14:37
Change comment: There is no comment for this version
To version 35.1
edited by Alexander Mott
on 2023/03/28 14:51
Change comment: There is no comment for this version

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165 165  
166 166  Address Books are useful ways of managing multiple jobs that each have many devices.
167 167  
168 +Note that when exporting devices to the Address Book, it is possible to add devices by either
169 +
168 168  == Troubleshooting a Failed Connection ==
169 169  
170 -"Device refused to identify" (also happens if too many login attempts are made with the wrong username/password)
172 +"Device refused to identify"
171 171  
174 +* This message typically means that the device is not online or could not be connected to
175 +* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
176 +
172 172  "Device not found in database"
173 173  
179 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
180 +
174 174  = Basic Tool Usage =
175 175  
176 176  == Text Console ==