Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/12/02 18:48
From version 33.1
edited by Alexander Mott
on 2023/03/28 14:27
Change comment: Uploaded new attachment "device discovery tool numbered.png", version {1}
To version 36.1
edited by Alexander Mott
on 2023/03/28 17:43
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Summary

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120 120  1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
121 121  1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
122 122  
123 -== Device Discovery Tool and Address Book ==
123 +== Device Discovery Tool ==
124 124  
125 +Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
126 +
127 +
128 +[[image:device discovery tool numbered.png]]
129 +
130 +1. Device Model - gives the specific model of the device type
131 +1. Device Type - gives an idea of what function the device serves ("Control System", "AV", "Lighting", etc.)
132 +1. Connection and Firmware Information
133 +1*. Ethernet connected devices give their hostname, IP address, and firmware version
134 +1*. USB connected devices give their hostname, serial number, and firmware version
135 +1. Discovery Summary - gives a summary of how long it took to discover devices and how many devices were discovered at each connection type
136 +1. Discover Devices button - press this to restart the discovery process
137 +1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
138 +
139 +=== Export to Device Summary ===
140 +
141 +The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values of all networked devices, and is useful to capture which devices are online, what their current IP and hostname settings are, what version of firmware they are on, and their MAC address and serial number.
142 +
143 +To generate a Device Summary in Toolbox:
144 +
145 +1. Connect to the lighting network and open Device Discovery Tool in Toolbox
146 +1. The Device Discovery tool will automatically report how many Ethernet devices have been discovered
147 +1. Verify that the expected number of Ethernet devices have been discovered, including any TSWs, GLPACs, DIN-CENCN-2s, etc.
148 +1*. Note that only Crestron devices will appear in Device Discovery; non-Crestron devices (such as Pharos or Enttec DMX controllers) will not appear in Device Discovery Tool
149 +1*. If no devices are discovered, verify that your computer is connected to the network and your IP address is compatible with the network
150 +1*. If some devices are missing, there may be an issue with your DHCP server settings or the network wiring
151 +1. Click the "Export..." button below the list of discovered devices
152 +1*. If this button says "Address Book", then Toolbox needs to be updated
153 +1. Click the Write Device Summary button and save the Device Summary to your computer
154 +1*. Though saved as a text file, the Device Summary is actually a table of comma separated values
155 +1*. Renaming DeviceSummary.txt to DeviceSummary.csv will allow it to be opened and manipulated in common spreadsheet software such as Microsoft Excel or LibreOffice Calc
156 +
157 +Below is an example of a Device Summary for a fully-configured Zūm Wired job:
158 +
159 +* DeviceSummary.txt:
160 +[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487020590-542.png?rev=1.1||alt="1655487020590-542.png"]]
161 +* DeviceSummary.csv:
162 +[[image:https://wiki.chiefintegrations.com/download/SHOWRUNNER%E2%84%A2%20Setup%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20Guide/SHOWRUNNER%E2%84%A2%20Installation%20and%20Network%20Setup/ZUMNET-JBOX%20Setup/WebHome/1655487132138-904.png?rev=1.1||alt="1655487132138-904.png"]]
163 +
164 +=== Export to Address Book ===
165 +
166 +(% class="box warningmessage" %)
167 +(((
168 +This section is under construction: please check back at a later date for more information on using the Address Book
169 +)))
170 +
125 125  Address Books are useful ways of managing multiple jobs that each have many devices.
126 126  
173 +Note that when exporting devices to the Address Book, it is possible to add devices by either
174 +
127 127  == Troubleshooting a Failed Connection ==
128 128  
129 -"Device refused to identify" (also happens if too many login attempts are made with the wrong username/password)
177 +"Device refused to identify"
130 130  
179 +* This message typically means that the device is not online or could not be connected to
180 +* This message will also occur if too many login attempts are made with the incorrect username/password. When this happens, you either need to wait until your IP address is no longer blocked or change your IP address and attempt to login again.
181 +
131 131  "Device not found in database"
132 132  
184 +* This message typically means that the version of your device database is out of date and the device being connected to is not in it. Use Crestron's MasterInstaller tool to ensure all Crestron components are up-to-date
185 +
133 133  = Basic Tool Usage =
134 134  
188 +(% class="box warningmessage" %)
189 +(((
190 +This section is under construction: please check back at alater date for more information on using tools in Toolbox
191 +)))
192 +
135 135  == Text Console ==
136 136  
137 137  == File Manager ==
... ... @@ -138,10 +138,8 @@
138 138  
139 139  == Network Device Tree View ==
140 140  
141 -= Toolbox Quirks =
199 += Miscellaneous =
142 142  
143 -Toolbox has some unique quirks that can sometimes cause issues.
144 -
145 145  == VPT COM Server ==
146 146  
147 147  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]