Changes for page Toolbox Basics

Last modified by Alexander Mott on 2024/03/19 21:00
From version 28.1
edited by Alexander Mott
on 2023/02/08 22:08
Change comment: There is no comment for this version
To version 33.2
edited by Alexander Mott
on 2023/03/28 14:33
Change comment: There is no comment for this version

Summary

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120 120  1*. If the device has just recently powered up, it may take a few minutes to completely wake up before it can be connected to
121 121  1*. If you have issues connecting, see [[Troubleshooting a Failed Connection>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Preparation.Toolbox Basics.WebHome||anchor="HTroubleshootingaFailedConnection"]] below
122 122  
123 -== Device Discovery Tool and Address Book ==
123 +== Device Discovery Tool ==
124 124  
125 +Crestron's Device Discovery Tool is used to "discover" any Crestron devices which are connected to your laptop. The most useful feature of the Device Discovery Tool is the ability to export all discovered devices to either a "Device Summary" text file or an Address Book. Discovered devices are listed in a scrollable list on the left side of the menu, and double clicking a discovered device will bring up additional configuration options on the right side. Below is an overview of the Device Discovery Tool UI:
126 +
127 +
128 +[[image:device discovery tool numbered.png]]
129 +
130 +1. Device Model - gives the specific model of the device type
131 +1. Device Type - gives an idea of what function the device serves ("Control System", "AV", "Lighting", etc.)
132 +1. Connection and Firmware Information
133 +1*. Ethernet connected devices give their hostname, IP address, and firmware version
134 +1*. USB connected devices give their hostname, serial number, and firmware version
135 +1. Discovery Summary - gives a summary of how long it took to discover devices and how many devices were discovered at each connection type
136 +1. Discover Devices button - press this to restart the discovery process
137 +1. Export... button - use this button to export discovered devices to either a Device Summary or Address Book (covered in more detail below)
138 +
139 +=== Export to Device Summary ===
140 +
141 +The Device Summary is an important documentation tool provided by Crestron. It is a .txt file containing a comma-separated-values
142 +
143 +=== Export to Address Book ===
144 +
125 125  Address Books are useful ways of managing multiple jobs that each have many devices.
126 126  
127 127  == Troubleshooting a Failed Connection ==
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134 134  
135 135  == Text Console ==
136 136  
157 +== File Manager ==
158 +
137 137  == Network Device Tree View ==
138 138  
139 -= Toolbox Quirks =
161 += Miscellaneous =
140 140  
141 -Toolbox has some unique quirks that can sometimes cause issues.
142 -
143 143  == VPT COM Server ==
144 144  
145 145  Whenever Toolbox is open, Toolbox also starts a separate process called the Crestron Toolbox VPT COM server. This process appears in the system tray with the following icon when active: [[image:1663630447432-699.png]]
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154 154  1*. If the VptCOMServer process is still running after Toolbox has closed, select it in Task Manager and press End Process to stop it
155 155  1. Once VptCOMServer is stopped, open Toolbox and see if your issues have been resolved
156 156  
157 -== Text Console Alternatives ==
177 +== Alternatives to Specific Toolbox Tools ==
158 158  
159 -[[PuTTY>>https://www.putty.org/]] is a free and open-source Telnet and SSH client/terminal emulator which is capable of connecting to Crestron devices over TCP/IP.
179 +Sometimes it is necessary to connect to a Crestron device for troubleshooting using a computer that either does not or cannot have Toolbox installed on it. In these instances, third-party software can be used to replace some of the Tools in Toolbox in order to allow immediate troubleshooting of the lighting control system.
160 160  
161 -[[SecureCRT>>https://www.vandyke.com/products/securecrt/]] is a paid terminal emulator that is also a good alternative to Text Console.
181 +The Text Console tool can be substituted with [[PuTTY>>https://www.putty.org/]], a free and open-source Telnet and SSH client/terminal emulator. [[SecureCRT>>https://www.vandyke.com/products/securecrt/]] is another option with some more capability than PuTTY, but note that it is a paid software which requires a license to use. The File Management tool can be substituted with [[WinSCP>>https://winscp.net/eng/index.php]], [[FileZilla>>https://filezilla-project.org/]], or [[CyberDuck>>https://cyberduck.io/]]. These are all free FTP/SFTP clients that do not require any license to use.
162 162  
163 -Note that any Text Console alternatives are only suitable when connecting to Crestron devices over TCP/IP (Ethernet). Connecting to Crestron devices over USB is only possible using Toolbox because these devices do not use a standard communications protocol for USB communications.
164 -
165 -== File Management Alternatives ==
166 -
167 -== Package Update Tool Alternatives ==
183 +Note that any Text Console or File Management alternatives are only suitable when connecting to Crestron devices over TCP/IP (Ethernet). When connecting to a Crestron device using these third-party programs, use port 22. Connecting to Crestron devices over USB is only possible using Toolbox because these devices do not use a standard communications protocol for USB communications.
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