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Last modified by Alexander Mott on 2024/09/13 16:45
From version 4.1
edited by Alexander Mott
on 2022/06/21 16:56
Change comment: There is no comment for this version
To version 3.1
edited by Alexander Mott
on 2022/06/21 16:18
Change comment: Uploaded new attachment "1655828296124-885.png", version {1}

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16 16  * If other network devices are present, [[they should also be configured>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.SHOWRUNNER™ Installation and Network Setup.WebHome]]
17 17  * Launch the SHOWRUNNER™ XPanel UI and connect to the processor
18 18  * Navigate to Settings>Device Addressing
19 -* This page lists all devices that are defined in the program, sorted by ID:
20 -[[image:1655828296124-885.png||height="372" width="638"]]
19 +* This page lists all devices that are defined in the program, sorted by ID
21 21  ** "Model" column indicates the expected device model (e.g. C2N-CBD-P, GLPP-DIMFLVCN-PM, GLPP-1DIMFLV2CN-PM, etc.)
22 -** "Description" gives the Global ID and label for any associated devices (including any non-system sensors)
21 +** "Description" gives the name of any associated devices (including any non-system sensors)
23 23  ** "ID" lists the device address in the form: ##[HostDeviceID]**-**[HostBranch]**:**[ConnectionID]##
24 -*** Devices with no host (i.e. directly landed on the processor) will only have the Connection ID listed
25 25  ** "Serial Number" must be populated with the device serial number
26 -*** On a new installation, this column will not be populated
27 27  ** "Verified" checkbox will appear once certain conditions are met:
28 28  *** There is a device reporting online at the given ID/Address
29 29  *** The model of the device reporting online matches the model defined in the program
30 30  *** The serial number of the device reporting online matches the serial number defined in the program
31 -* Fill in the "Serial Number" column with serial numbers provided by the electrical contractor
32 -** If the EC did not provide serial numbers, it may be easier to [[identify and address devices through Toolbox>>doc:SHOWRUNNER™ Setup Guide.SHOWRUNNER™ Installation Guide.Device Addressing.Addressing Devices from Toolbox.WebHome]]
33 -** Note that there is sometimes a rendering issue which will make it appear as though serial numbers disappeared or moved between devices. This issue is graphical only, and does not affect addressing
34 -* Once serial numbers have been input, press "Assign IDs"
35 -* Once the button returns to "Assign IDs" from "Assigning IDs", press "Query Cresnet"
36 -* Once the query has been completed, the "Verified" column should have check marks for all addressed devices
28 +*
37 37  
38 -If devices do not show up as "Verified", there may be several explanations. Pressing the "i" button will give you device-specific information:
39 -
40 -* There should be check boxes next to "Models Match", "SN Match", and "Online". All three boxes must be checked for the "Verified" check mark to appear
41 -** If the "Models Match" check mark is missing, verify that the reported model matches the model in the configuration
42 -** If the "SN Match" check mark is missing, verify that you have the correct serial number entered
43 -*** If there is a "Capture Reported Serial Number" button next to the "Serial Number" field, it can be used to record the serial number of the device
44 -** If the "Online" check mark is missing, then there is no device reporting online at that Host Device/Branch and Connection ID
45 -* As of June 2022, issues have been reported with Crestron's Device Database that results in processors being unable to properly query devices:
46 -** Run the command ##broadcast on## command in Text Console
47 -** With Text Console open, press "Query Cresnet"
48 -** Text console will populate with messages such as "Querying cresnet" and "Querying Cresnet Bridge: [x]". If these are followed by message(s) saying "Warning: [...] Failed Querying Cresnet devices on [x]" then you are encountering this issue
49 -** As long as the "Online" box is checked in the Device Details menu, then the device should function
50 -** If there are issues with functionality, try rebooting the processor using the ##reboot## command in Text Console
51 -* Certain models (such as 277V variations of CLX modules) do not exist in the database, so the reported model will never match
52 -
53 -It is also possible to address individual devices, without re-addressing all devices in the program:
54 -
55 -* Locate the device in the Device Addressing menu
56 -* Press the "i" icon
57 -* Update the "Serial Number" field
58 -* Press "Address Device"
59 -* Press "Close"
60 -* Press the "Query Cresnet" button
30 +